Customer Service Call Center
Resume:
Krystle McKay
Sterlington, LA *****
********@*****.***
A friendly, hardworking, and dedicated individual who has an ambition to succeed in any given environment, with or without experience. One who loves to learn and is always up for a challenge,whatever the situation may be. Works well with others or efficiently on my own. Seeking a position where I can develop and excel all while giving my best to my employer. Authorized to work in the US for any employer
Work Experience
Caregiver for Elderly
Private - West Monroe, LA
October 2023 to Present
• Bathing and grooming
• Laundry and helping with dressing
• Food shopping and prep
• Light housekeeping
• Managing medications
• Transportation
• Mobility assistance
• Companionship and emotional support
• Communicating with doctors and monitoring medications Bartender and Server
Trio’s of Monroe - Monroe, LA
April 2023 to July 2023
• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
• Assess customers’ needs and preferences and make recommendations
• Mix ingredients to prepare cocktails
• Plan and present bar menu
• Check customers’ identification and confirm it meets legal drinking age
• Restock and replenish bar inventory and supplies. Call Center Agent
ENTERGY OF LOUISIANA - West Monroe, LA
January 2023 to April 2023
• Temp position
• Fulfilled service orders for apartment complexes.
• Turned service on and off for these locations.
Pet and House Sitter
Self Employed - Monroe, LA
August 2022 to 2023
• Delivered quality customer service to address urgent needs and cleaning requests.
• Collected, forwarded or signed for mail, packages or home services.
• Fed and walked pets, cleaning up after pets indoors and outdoors.
• Performed light cleaning duties such as dusting, vacuuming and wiping down bathrooms.
• Maintained lawn and outdoor property for house to appear "lived-in."
• Cared for houseplants by frequently watering during owners absence.
• Kept household areas clean and well-stocked, ran errands, managed laundry and completed any household tasks.
Veterinary Surgical Technologist
Ouachita Pet Clinic - Monroe, LA
February 2021 to August 2022
• Patient monitoring. Assisting. Evaluated incoming patients to determine treatment needs and urgency of care.
• Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
• Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
• Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
• Positioned animals for diagnostic imaging such as x-rays.
• Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
• Assisted veterinarian during surgical procedures by creating and maintaining surgical fields and passing instruments.
• Performed dental cleanings using ultrasonic scaler.
• Maintained accurate pharmacy records and controlled drug, anesthesia, and fecals. Manager/Bartender
Hooligan’s Bar and Arcade - Monroe, LA
September 2019 to March 2020
Housekeeper
Self Employed - Mangham, LA
April 2014 to August 2019
Veterinary Technician
Sullivan Vet - Winnsboro, LA
August 2012 to April 2014
Surgical Technologist
P&S Surgical Hospital - Monroe, LA
November 2010 to August 2011
Teacher
North Monroe Baptist Church, Mother's Day Out - Monroe, LA May 2009 to August 2010
Receptionist
Progressive Pediatrics - Monroe, LA
November 2007 to October 2008
Dental Assistant/Receptionist
Grant Glover DDS - Monroe, LA
May 2006 to February 2007
Surgical Technologist
CVOR - West Monroe, LA
May 2005 to June 2006
Surgical Technologist
P&S Surgical Hospital - Monroe, LA
June 2004 to May 2005
Surgical Technologist
CHRISTUS St. Frances Cabrini Hospital - Alexandria, LA July 2001 to May 2003
Education
Degree in Surgical Technology
Career Technical College-Monroe - Monroe, LA
2000 to 2002
Skills
• Medical Terminology
• Medical Office Experience
• Medical Billing
• Ophthalmology Experience
• Surgery Experience
• Office Experience
• Front Desk
• Receptionist
• Insurance Verification
• Answering Phones
• Payment Processing
• Patient Care
• Filing
• Medical Records
• Pet Care
• Animal Care
• Animal Restraint
• Veterinary Technician Experience
• Veterinary Assistant
• Pet Grooming
• Veterinary Clinic Experience
• Kennel Experience
• Dental Receptionist
• Pediatrics Experience
• Medical Imaging
• Schedule Appointments
• Dental Assisting
• Hospital Experience
• Bartender Experience
• Cash Handling
• Cash Management
• POS
• Childcare
• Data Entry
• HIPAA
• Pet Sitting
• Dog Handling
• Clerical experience
• Front desk
• Customer service
• Typing
• Cash handling
Certifications and Licenses
Driver's License
Assessments
Attention to detail — Proficient
December 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Filing & organization — Proficient
December 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Administrative assistant/receptionist — Proficient July 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Verbal communication — Proficient
November 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Medical receptionist skills — Proficient
November 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work motivation — Proficient
December 2022
Level of motivation and discipline applied toward work Full results: Proficient
Dog & cat groomer — Proficient
November 2022
Dog and cat grooming in a salon setting
Full results: Proficient
Basic maintenance and repair — Proficient
November 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Early childhood development — Proficient
June 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Customer service — Proficient
September 2023
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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