Customer Service Associate

**** ******** ***.

Papillion, NE *****

402-***-****

*****.***********@*****.***

Katie Roberts

I am always devoted to giving every customer a

positive and memorable experience.

**** - *******

Sr. Account Strategist

Data Axle

• Leveraged CRM system to manage sales activities and track sales performance.

• Developed key customer relationships.

• Organized client visits, presentations, product

demonstrations, and trade shows.

• Placed orders and answered customer questions in person, through email, and over the phone to maximize customer service.

• Analyzed customer feedback to improve products and services.

2015-2018

Customer Service Associate

Ford Motor Credit Company

• Responded to customer inquiries via phone, email, and chat

• Resolved customer complaints professionally.

• Oversaw customer financial accounts and processed account adjustments

• Resolved customer issues while continuing to create a positive image of the company

• Provided accurate information, resolved issues promptly and ensured customer satisfaction

2010-2015

Front End Manager

Varsity Sports Bar

• Prepared all office and employee schedules

• Tracked all spending from office supplies to executive travel expenses - Balanced all cash, ATM, receipts, and invoices.

• Established professional relationships with colleagues and customers

• Scheduled all marketing deployments and ensured that all direct mail pieces were labeled properly.

May 2007

Hardin High School

3.9 GPA

April 2008- June 2010

Xenon Academy

Cosmetology

• Creative

• Organized

• Personable

• Problem Solver

• Team Player

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