Customer Service Representative

Araminta Williams

817-***-**** *********@*****.***

Education

Bachelor of Arts in Public Relations, Minor in Business Administration Dec. 2022 The University of Texas at Arlington, Arlington, TX

Associate of Arts in Business Administration

Tarrant County College, Arlington, TX Dec. 2017

Objective

Decisive leader with over 5+ years of customer service and communications skills. Experienced in listening to and addressing complaints from adults and adolescences. Proficient in taking feedback to the facility manager, documenting improvements, and maintaining organized files. Proficient in employing proper English and articulating tasks that must be accomplished within the building. Professional Experience

Elzie Odom Athletic Center, Arlington, TX Feb. 2023 - Present Assistant Manager

Building trust and relationships with the guest that have questions or concerns.

Greeting guests in a professional and friendly manner.

Answering phones and responding to emails about customers and daily procedures.

Responsible for managing front desk employees and daily procedures.

Training new employees on booking parties and rentals for good customer satisfaction.

Giving tours of the facility to potential renters.

In charge of handling the cash, counting the money bags, and balancing the cash drawers.

Overseeing the kid’s camp, membership, and emails.

Overseeing housekeeping the facility.

Scheduling appointments for rentals, distributing and sending emails.

Helping customers who are experiencing problems with our vending machines.

Managing lost and found items.

In charge of closing the building on weekdays.

Customer Service Representative Oct. 2019-

Feb. 2023

Responsible for setting up the volleyball nets, handing out basketballs, and adjusting basketball goals to make the customers’ experience enjoyable.

Signing customers up for memberships and answering questions about the prices, rules, and regulations.

Responsible for reserving rooms for birthday parties, rentals, and practices.

Making copies of the contracts, organizing paperwork, and faxing documents as needed. Fielder Church, Arlington, TX Feb. 2023-

May 2023

Social Media Internship

Responsible for editing videos for social media platforms such as Instagram, YouTube Shorts, and Facebook.

Responsible for editing thumbnails and selecting timestamps for posting on the social media pages.

Developing and utilizing skills to connect with the audience in the live chat. Salem Media Group, Irving, TX Sept. 2021-

Feb. 2023

Promotions and Marketing Internship

Setting up the booth with the speakers, microphones, and games to ensure children have an enjoyable time.

Driving the van to various locations to interact with the public and advertise the radio station.

Playing games, handing out prizes to the children for an amazing experience. Portfolio Resident Services, Arlington, TX

Program Coordinator Apr. 2019 – June 2020

Responsible for soliciting donations for the adults and at-risk youth.

In charge of planning events during the holiday seasons.

Decorating the activity room for the enjoyment of children and adults. S kills Highlight

Leadership

Organization

Logistics

Customer Service

Critical Thinking

Planning

Upselling

Multitasking

Communication

Problem Solving

Computer Skills via Microsoft Edge

o Teams

o Outlook

o Word

o PowerPoint

o Adobe

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