Customer Service Desk

HARRY WILLIAMS

Cell: 832-***-****

Email: ***********@*****.***

OBJECTIVE:

Detail-oriented and technically savvy individual looking to capitalize on an opportunity within a progressive organization that would allow me to demonstrate my array of technical and management skills. Ultimately, broaden my scope with my comprehensive background in troubleshooting and analyzing. Provide the highest level of customer service. EXPERIENCE:

2022 – PRESENT

SERVICE DESK ANALYST I, EPLUS TECHNOLOGY

Provide excellent customer service to our customers, at all times

Respond to customer inquiries in person, electronically and via phone

Troubleshoot, problem solve and resolve customer issues

Document, track and monitor problems to ensure resolution in a timely manner

Work in a team environment and participate positively with the team

Update customers when issues are resolved

Update relevant issue tracking systems appropriately 2017 - 2023

RETAIL OPERATIONS SUPERVISOR, CENTRAL GARDEN & PET

Prepared proposals, quotes, contracts, or presentation for potential customers.

Managed provided leads, set appointment for phone calls and visits.

Met and exceeded sales objectives, report directly to the Store Managers.

Developed and maintained customer relationships throughout the job.

Self-motivated and able to work independently to meet or exceed goal.

Successfully negotiated contracts with customers including answering customer questions and concerns and assisting as needed with operations and co-workers.

Possessed strong presentation and follow-up with potential clients.

Strong ability to close the sale.

Provided timely responses to customer inquiries regarding services, products, pricing and availability.

Oversee entire Houston retail staff in store environment and monitor employee activities.

Coordinated shipping and receiving merchandise.

Solved problems on a day to day level assisting customers. 2013 – 2017

SALES SPECIALIST I, SILVER EAGLE DISTRIBUTORS

Created, developed and implemented sales strategies

Ordered necessary product and merchandise based on the stores needs 2

Planned, organized, and managed all sales activities for assigned retail stores

Identified and analyzed new techniques to determine potential sales growth

Sales incremental displays, equipment placements, and promotional programs

Compiled, monitored, and tracked sales data

Determined stores’ product needs, place appropriate order(s) in conjunction with existing geographic sales routes

Communicated account activities and sales volume to the appropriate parties involved

Established and maintained good relationship with customers and sales staff 2001 – 2013

ACCOUNT MANAGER, COCA COLA ENTERPRISES

Executed and close all sales calls.

Sold incremental displays, equipment placements, and promotional programs.

In connection with all sales calls, maintain appropriate inventory levels.

Maintained company assessments to ensure each account meets company merchandising standards and ensure company compliance.

Determined stores’ product needs, place appropriate order(s) in conjunction with existing geographic sales routes.

Communicated account activities and sales volume to the appropriate parties involved.

Transported, replaced, and maintained Point of Sale advertising as needed for each account.

LEAD MERCHANDISER, COCA COLA ENTERPRISES

Performed in executing sales on promotional programs and/or events.

Trained and developed new procedures in merchandising standards to the team.

Built and maintained product displays in compliance with company standards.

Transported, replaced, and maintained Point of Sale advertising as needed for each account.

Maintained appropriate product levels in beverage sections and throughout accounts, which included selling cold equipment.

Maintained, cleaned, and organized reserved areas at each store location to manage trade breakage in assigned accounts.

MERCHANDISER, COCA COLA ENTERPRISES

Built and maintained product displays in compliance with company standards.

Maintained appropriate product levels in beverage sections throughout accounts, which included selling cold equipment.

Maintained, cleaned, and organized reserved areas at each store location to manage trade breakage in assigned accounts.

Met customer service expectation through daily communication and problem resolution.

Transported, replaced, and maintained Point of Sale advertising as needed for each account.

Maintained merchandising standards while rotating products each time in designated accounts.

EDUCATION:

3

2023

MYCOMPUTERCAREER, PURSING: COMP TIA A+ / COMP TIA NETWORK+ 2014

HOUSTON COMMUNITY COLLEGE, ASSOCIATES DEGREE IN BUSINESS 1996

PRAIRIE VIEW A&M UN IVERSITY, COLLEGE COURSES

SKILLS:

Troubleshooting

Computer Hardware

Remote Desktop

Leadership

Backup and Recover

Policy Implementation

Customer Management

Customer Satisfaction

Interpersonal Skills

Verbal and Written Communication

Microsoft Office

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