** ***** ** ********** ** Business Services as an Clerk, Office Manager, Receptionist and Admin Assist using skills in data entry, customer service, banking, marketing, and sales. Good technology and computer skills with knowledge of Microsoft Word, Excel, and PowerPoint.
Education:
Certified Phlebotomist May 9, 2024
Mitchell Community College Statesville, NC
Bachelor’s Degree in Industrial Psychology Oct 26, 2011
Argosy University Atlanta, GA
Associate’s Degree in Business Administration May 5, 2007
Mitchell Community College Statesville, NC
Certifications:
Floral Design Certificate 2000
Central Piedmont Community College Cornelius, NC
Careers in Banking Certificate 2000
Goodwill Industries Charlotte, NC
Work Experience:
Iredell Memorial Hospital, Certified Phlebotomist, Statesville, NC 06-17-24 to 08-28-24
Labeled blood vitals with critical information like time of collection, date and patient.
Obtained variety of blood samples thru venipuncture or capillary puncture using, syringes, butterfly needles and straight needles.
Counseled patients to ease their fears, explain procedures and enhance cooperation during blood draws.
Maintained fully stocked phlebotomy cart, carrier and station.
Maintained patient charts and confidential files
Provided behavioral support and supervision for those with dementia and Alzheimer’s
Collected and measured urine specimens to be delivered to lab
Maintained patient privacy and confidential information
Verified and entered necessary information such as insurance, physician orders and personal information into patient management system
Cleaned and sterilized instruments and disposed of contaminated supplies
Creations by Tonya, Owner, Statesville, NC 1996-current
Instructor of basic/advance cake and floral designs
Arrange floral designs for all occasions
Design and bake cakes and sweets for all occasions
Deliver and cater for all occasion events
Ally Home Care, Employee Support Specialist, Statesville, NC Office Closing
Providing excellent employee/client customer assistance 08-22 to 6-14-23
Managing employee/client relationships
Hiring and orientations
Completing assessment forms and submitting to MCO’s
Assisting MCO’s with concerns and appts for clients
Verifying employees time of services
Checking mthly criminal background and yearly registry of employees
Uploading all documents and submitting to QR
Answering calls, faxing, coping and printing
Marketing and networking
Bi weekly conference meetings
Unique Home Care Services, Office Manager, Statesville, NC 6-18-23 to 06-28-24
Providing excellent employee/client customer assistance Office Closing
Managing employee/client relationships
Hiring and orientations
Completing assessment forms and submitting to MCO’s
Assisting MCO’s with concerns and appts for clients
Verifying employees time of services
Checking mthly criminal background and yearly registry of employees
Uploading all documents and submitting to QR
Answering calls, faxing, coping and printing
Marketing and networking
Lakeshore Elementary School, EC PreK TA, Mooresville, NC 2019-2022
Develop lesson plans
Adapted materials and designed activities to help EC students develop academic, behavior and social skills to meet their IEP goals.
Provided CPR and First Aid if needed
Hilton Garden Inn, Clerk/Night Auditor, Statesville, NC 2016-2017
Make reservations by phone for guess and walk-ins
Assign wake up calls for guess
Enter information into quore
Transfer calls
Run nightly audit reports
Entered data into system
Resolve technical problems when necessary
Ran night shift alone as clerk/auditor
Email corporate staff previous business reports
Print documents and fax documents when necessary
Receptionist / Data Entry-Contract work, Troutman, NC 2006-2007
Contract work for HTI, TPS Logistics and ESP
Answered, screened, and directed phone calls; scheduled phone conferences
File accounts receivable and payable weekly reports including audit and invoicing
Data entry for accounts receivable and payable – keyed and sorted invoices
Copied, faxed, scanned correspondence
Department of Social Services, Clerk-Contract, Statesville, NC 2005-2005
Front desk clerk, entered data into the system, and correspond with caseworkers
Filed caseworkers’ information on clients
Responded to client’s questions and employees
Entered data into excel and made new files for clients
Delivered and stamped mail using postage machine
Checked, filed records and documented information on new clients
Work Study, Mitchell Community College, Statesville, NC 2003-2003
Administrative Assistant in the Early Childhood Development Department
Prepared memorandums, outlining, and explaining administrative procedures to students
Directed and prepared records, such as: notices, minutes, and resolutions for college
Assisted staff in identifying and resolving problems
Proof Operator, BB&T, Charlotte, NC 2000-2001
Used 10 key data entry to enter check micro line
Collected documents and posted daily transactions
Operated machines to encode, add, cancel and photocopy, sorted checks, bank drafts and money orders for collection and to prove records to transactions
Placed encoded checks in sorter and activated machine to automatically, microfilm, sort and total checks according to which bank is drawn upon
Community Service and Civic Involvement:
In kind and monetary donations for funeral homes and churches
Angel Wings Foundation, Success Institute Charter School, Rutledge and Bingham Funeral Home
References
Odessa Holmes Iredell Health OPS-Lab
Phlebotomist Tech/Trainer/Manager
115 Museum Rd
Statesville, NC 28677
******.******@*************.***
Tonia Holmes 145 Innes Circle
Statesville, NC 28625
*****.******@*************.***
Megan Walker Hickory Pediatrics
Care Manager
3822 NC- 68
Ferguson, NC 28624
(C) 828-***-****
Parris Burns EIN Reach Specialist, Cardinal Innovations
328 County Line Road
Harmony, NC 28634
(C) 336-***-****
Laverne Daye Program Coordinator II, Goodwill Industries of NW
124 Fourth Crescent Place
Statesville, NC 28625
(W)704-***-**** Ext 1416
Diana Pritchard Supervisor, Mitchell Community College Continuing Ed
701 West Front Street
Statesville, NC 28677
(W) 704-***-****
Tena Williams Principal, Success Institute
2314 Walden Lea Dr.,
Huntersville, NC 28078
(W) 704-***-****