Claims Adjuster Representative

Scharletta Durham

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Union, NJ 07083

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PROFESSIONAL PROFILE

Highly capable Claims Adjuster experienced in promptly resolving claims after careful analysis of all relevant information obtained through a thorough review and investigation process within a high claim load volume environment.

WORK HISTORY

4/2015– 10/2019 Gallagher Bassett Services (Temporary Assignment), Burlington, NJ (The Best Claims Solutions)

Claims Adjuster – Bodily Injury

Investigate, negotiate, and settle property and attorney represented and unrepresented injury claims for the Wakefern Corporation.

Report to and work closely with both Gallagher Bassett and Wakefern Supervisors.

12/2014 – 3/2015, Liberty Mutual Insurance Company (Temporary Assignment), Voorhees, NJ

Inside Auto Claims Representative- Commercial (Temporary)

Responsible for 1st and 3rd party auto liability claims and negotiated settlements up to $4000.

Processed up to 30 claims per day.

Regulated overflow of incoming claims to facilitate prompt processing.

02/2008 – 12/2014, TOYS “R” US- CORPORATE CAMPUS, WAYNE, NJ

General Liability Claims Adjuster

Solely responsible for managing non-litigated claims including investigation, assessment of liability, and confirmation of Medicare eligibility within my region consisting of up to 200 stores.

Negotiated settlements within my reserve authority of $10,000.

Implemented quarterly asset protection conference calls with the regional manager and district managers to assess current and develop new risk aversion strategies.

Designated outside vendors, as needed, to investigate claims and appraise property damage.

Maintained an average of 70-130 pending cases depending on the season.

Generated chargeback reports for “R” Us stores within my region.

Accountable for General Liability, Product Liability, Property Damage, and Bodily Injury claims.

Settled claims quickly and efficiently.

Justified legitimacy of claims by conducting thorough investigations that included interviewing witnesses and obtaining supporting documents from physicians and all other necessary persons required to determine a valid conclusion.

Initiated contact with

Well versed in subrogation and arbitration.

6/2006 – 7/2008, CENTURY 21 ALLIANCE- MARLTON, NJ

Real Estate Agent- Property Management

Managed the tenant selection process.

Secured monthly rent from tenants.

Sought new investment properties for clients.

Assisted qualified renters in finding rental properties.

1/2004 – 6/2006, JEVIC TRANSPORTATION- DELANCO, NJ

Commercial Claims Analyst

Handled Cargo Claims for damaged cargo that occurred during transit.

Negotiated settlements within my reserve authority of $2000.

Assessed potential risks with the drivers.

Collaborated with Hazmat department regarding accidents involving Jevic trailers.

1/1999 – 12/2003, AIG PERSONAL LINE- PHILADELPHIA, PS

Claims Adjuster Fast Track

Negotiated early bodily injuries cases up to $4000.

Identified subrogation potential.

Investigated claims by contacting the insured, claimant, witnesses, and/or legal representative.

Maintained protocol when verifying accuracy and validity of bills and estimates.

EDUCATION

09/2014, AMERICAN SCHOOL OF BUSINESS- FAIRFIELD, NJ

New Jersey State License for Property Insurance and Casualty Insurance

2000 – 2003, AMERICAN EDUCATIONAL INC.- HOME STUDY COURSE (AIG REQUIREMENT)

Ethics at Work, Time Management, Claim Basics, Claim Statement, Effective Business Writing, We Are All Accountable, Automobile Insurance Principles, Comparative Negligence, Law of Automobiles, Law of Auto Insurance, No-Fault and Med Pay

Personal Auto Coverage and Auto Physical Damage Basic

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