Data Entry Customer Service
Resume:
ROBERTA BARFIELD
*** ******** ******, ******, *******, 32333, US • 850-***-**** • *******************@*****.***
Professional Summary
Friendly and dependable team player with good problem-solving skills, sound judgment, and strong critical thinking skills.
Skills
Data entry, Verbal, and written communication
Managing purchasing activities Microsoft Office
Office administration Organization
Payment posting, Sales, Collections
Work History
Customer Service Representative- August 2023- Present
Navient BPO- Work from Home Agent/ Professional Account Management (Duncan)
Assist customer with application.
Assist customer with enrollment with service provider.
Assist service provider with getting customers enrolled in program.
Collect moneys on accounts in collections
Secretary – May 2016 to August 2023
Barfield's All-Around Services LLC - Havana, Fl
Demonstrated project management by organizing and leading a team.
Provided clerical support to staff by copying, faxing, and filing documents.
Receive and verify goods and service invoices and requisitions.
Managed phone calls and directed inquiries to the appropriate personnel.
Wrote letters of correspondence, memos, and emails.
Incoming and outgoing phone calls, email, faxes, and correspondence are all managed by me.
Scheduled appointments and gave clients follow-up calls.
I oversee invoices, payments, and refunds for customers.
Customer Service Representative - July 2011 to July 2013
CenturyLink Work from Home - Havana, FL
Used a consultative sales approach to understand customer needs and make relevant recommendations.
Provided each customer with exceptional service by listening to their concerns and answering their questions.
Provided superior customer experience to build a loyal customer base.
Opened new customer accounts.
Answered customer calls promptly to avoid long wait times on hold.
Promoted available products and services to customers during service, account management, and order calls.
Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
I oversee billing, network, and equipment-related calls.
Resolve customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills, among other things.
Used highly effective selling skills while properly engaging and presenting solutions to customers.
Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution.
Customers were educated on billing, payment processing, and customer service policies and procedures.
Sales - July 2009 to July, 2011
Badcock Home Furniture &more - Havana, FL
Used a consultative sales approach to understand customer needs and make relevant recommendations.
Used a variety of sales techniques to build customer relationships and increase sales.
Grew my customer base by identifying needs and delivering relevant product solutions that were within budget and on time for my clients.
Took daily inbound calls and key-entered orders, faxes, backorders, and credit memos for assigned accounts and clients.
Contacted customers after sales were completed to assess satisfaction and determine immediate service needs.
Promoted and up-sold products and services to meet the needs of customers.
Oversaw inventory management, cash management, and store opening and closing procedures.
Collaborated with vendors and customers to improve delivery schedules and increase customer satisfaction from the beginning.
Education
GED - 1995
Adult Ed - Quincy, FL
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