Quality Assurance Product Development

James Williams

***************@*****.*** 919-***-**** Garner, NC 27529

PROFESSIONAL SUMMARY

A methodical expert meticulously dedicated to testing methodologies, drafting precise specifications, and collaborating with colleagues to execute top-notch testing processes. I am proficient in planning, troubleshooting, and have extensive expertise across mobile, PC, and software products.

SKILLS

Agile and Scrum Environments

Product Development and Launch

RF Theory

QA

Data Analysis

Product Certification

AT&T 10776

Verizon Global FIT

Test Case Scenarios

Stakeholder relationship management

Installation and Integration

Radio and Cell Phone Programming

Defect Analysis

Defect/Bug Tracking

T-Mobile 3038

CDG3

WORK HISTORY

Oct 2022 – Present

Communications Systems Technician

M. C. A. – Morrisville, NC

Jun 2021 – Jan 2022

Quality Assurance Analyst

D.B. Technologies - Garner, NC

• Install, upkeep, and offer technical assistance and maintenance for wireless communication apparatus.

• Supervise installation tasks as a Lead Technician.

• Directly manage and oversee the setup of communication equipment, including hardware installation and device configuration such as base stations, repeaters, mobile devices, portable devices, and wireless broadband equipment

• Evaluated business needs and user experience objectives to craft comprehensive test plans and cases.

• Proposed enhanced workflow processes within a Scrum framework, resulting in a 23% boost in testing efficiency within the SDLC.

• Conducted thorough quality assessments of documentation to guarantee alignment with project plans, scope, and specifications.

Jul 2018 - Mar 2020

Regional Quality Assurance Manager

Google Fiber / One Path - Cary, NC

• Coordinate quality management and compliance reviews involving One Path VPs, Area Operations Managers, and Local Supervisors.

• Developed project plans and communicated deadlines to ensure timely completion.

• Motivated associates who were falling short of departmental standards, resulting in a 45% improvement in departmental quality

Nov 2016 - Dec 2017

Field Test Lead

D.B. Technologies - Morrisville, NC

• Conduct field tests to assess the functionality and compatibility of hardware design and software releases for wireless mobile devices.

• Devised and executed performance strategies and plans aimed at fostering ongoing enhancements

Mar 2015 - Sep 2016

QA Engineer

Lenovo / CTG - Morrisville, NC

• Investigate software flaws and facilitate weekly bug triage meetings with development and product teams.

• Engage with executives and stakeholders by delivering comprehensive weekly and monthly QA trends along with defect reports.

May 2015 - Jan 2016

Adjunct Professor

Wake Technical Community College - Cary, NC

• Meticulous Professor refining assignments and applying a problem-solving approach as mentor to budding Android Studio Engineers.

• Led Android Boot camp course, delivering instruction to groups of up to 15 students.

• Assessed and refined lesson plans and course content to foster student-centered learning outcomes.

EDUCATION

Apr. 2023

ASTRO25 Repeater Site Maintenance Course

Motorola Solutions Schaumberg, IL

Motorola ASTRO25 IV&D GTR8000 workshop, RF, and Radio

Apr. 2023

P25 Networking Professional Course

Motorola Solutions Schaumberg, IL

Motorola Essentials and applied networking

Feb. 2023

P25 System Technical Associate Course

Motorola Solutions Schaumberg, IL

Motorola ASTRO 25 subscriber portfolio, system overview, R56 standards, and radio operations.

Apr 2022

Product Owner Course

Udemy Mountain View, CA

Professional development in Product Ownership

Apr 2014

Comp TIA A+ Course

Wake Technical Community College Cary, NC

Continuing education in mobile devices, networking technology, hardware, virtualization and cloud computing

Mar 2006 – 2014 Android Logging and Flashing Course, LTE Course, CDMA/EVDO Course

Qualcomm Redwood, CA

WCDMA, 3G, 2G Course, Symbian Platform, Android Platform, Introduction to LTE, QC /ALM

CERTIFICATIONS

Motorola – ASTRO25 Site Maintenance

Motorola – LTE Technical Associate

Motorola – P25 Networking Professional

Motorola – P25 System Technical Associate

Motorola – Public Safety LTE Sales Associate

Motorola – Professional / Commercial Technical Associate

Motorola - – Professional / Commercial Technical Sales Associate

Motorola – US Federal Govt. Partner Bundle

Motorola – MR Sales Associate

MCI - EVDO/Packet Backhaul Course

GTE - Multi-Channel Communications Systems Operators Course

GTE - Mobile Subscriber Equipment

Transmissions Systems Operator

Course

Ericsson – RT2

AFFILIATIONS

President – West Care 4 U Foundation – westcare4u.org

International Dean of Pledges - Alpha Lambda Psi Military Fraternity, Incorporated - www.alphalambdapsimf.org

State Secretary (Delta Chapter NC) - Alpha Lambda Psi Military Fraternity, Incorporated - www.alphalambdapsimf.org

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