Customer Service Entry Level

*** ********** ******, *******, ** ***** 609-***-****)

*********@***.***

Sommer M. Belin

Objective

To become a Corporate Specialist where I can utilize my dedication and initiative to resolve and accurately handle all of our customer’s inquires, also make sure we are always in compliance with our daily tasks by providing feedback on daily processes that can be enhanced to make our team more productive.

Professional Highlights

Client Experience Agent

Research and resolve customer’s & client’s problems that at time require in-depth investigation

Work in a team environment, work with different departments to complete research needed on accounts for the customers

Maintain all telephone operation standards

Receive and answer incoming emails from the clients in regards to loans

Inbound Call Representative

Processed sales for entry level account representatives to senior account executives and sales managers

Technical assistance provided to entry level technicians to advanced system experts

Worked closely with different departments such as: Customer Service, Finance, Human Resources and Marketing

Commissary Manager/Transport Counselor

Oversaw security checkpoints and monitored video cameras

Maintained safety, security, orderliness and cleanliness throughout the facility

Reported and provided written documentation for all accidents, behavioral incidents and headcounts

Administrative Assistant

Responsible for the provision of efficient and effective reception services, and for administrative support to other staff as directed by my supervisor

Answered incoming calls on a multi-line phone and respond to public inquiries in a courteous manner within scope of knowledge and authority

Received and distributed incoming mail

Skills

Typing 45 wpm

Switchboard

Record & File Maintenance

Microsoft Word & Excel

Data Entry

Time Management Skills

Customer Service

Order Processing

Mail Processing

Team Player

Employment History

Customer Service Representative

Cenlar FSB, Ewing, NJ

2014 - Present

Inbound Call Representative

Canon, Burlington, NJ

2013 - 2013

Commissary Manager/Transport Counselor

Bo Robinson Assessment & Treatment Center, Trenton, NJ

2008 - 2013

Administrative Assistant

Hobart West Solutions, Princeton, NJ

2004 - 2007

Education

SORA Certificate

SORA Academy, Trenton, NJ

2013

References

References are available on request.

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