Customer Service Representative

NOELEEN EVANS

***** ******* ******

Lake Elsinore, Ca, 92532

Tel:- 714-***-****

OBJECTIVE: To advance with a company that places strong value on training and offers growth, advancement and mobility from within.

SUMMARY OF QUALIFICATIONS

Over 10 years of sales and customer service experience. Answer on average of 100+ calls daily. Responsible for all customer service, follow up education and company policy and procedures for home based travel agents. Assisted with clients and vendor service

Skilled at managing corporate accounts, leisure sales, Large Groups and providing travel consultation.

Excellent research, time management and problem resolution skills.

Solid foundation in staff supervision and computer systems training.

Flexible and patient under pressure; ability to meet challenges in an ever-changing environment.

Professional attitude essential to establishing rapport with upper clientele.

Responsible for the overall success of all groups, cruises and Global Land tours for the company. Handle negotiations of group pricing. Oversee the operations of all tour departures from start to finish. Responsible for all aspects for finalization, finances, documents and customer service. Acted as liaison between clients and vendors. Booked all special events, hotels, meals, transportation and tour guides.

PROFESSIONAL EXPERIENCE

Joystar Inc June 2005 to Present

Senior Customer Service Representative

The Big Co-Op, Riverside, CA January 2003 to June 2005

VP Travel Department

Travelogia.com, Irvine CA. July 2002-January 2003

VIP Reservations Manager

Discover Wholesale Travel, Costa Mesa, CA. May 2000 to May 2002

Customer Service Representative

Contiki Holidays, Anaheim, CA.

Inside Sales representative, Customer service Dec 1996-May 2000

Training and motivating sales staffs of 25-30, monitoring and troubleshooting telemarketing & closing sales techniques.

Handling all aspects of bookings including airline and hotel reservations, group tours, bus and cruise travel.

Knowledgeable and experienced in all phases of the domestic and international travel industry.

Supervisory experienced in all aspects of ticketing, check-ins, reservations, and Groups.

Accomplished in all areas of promotional campaigns for air and land-based Caribbean/Mexico vacations.

Monitoring and maintaining inventory control records; preparing sales analysis reports via Client Base/Trams Programs for individual or Group bookings.

Interfacing directly with customers to manage flight close outs, connections, and payment issuances.

Managing phone coverage service operations, assessing problematic situations requiring immediate resolve.

COMPUTER SKILLS

Advanced skills in MS Word, Excel, Power Point and Outlook, Goldmine (ACT), Exigo, client management systems

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