Front Desk Customer Service

NINA KROLL

***** ******** **, ***** *****, OK, **956 509-***-**** ******@*****.***

Excellent verbal and written communication skills, professional, dependable, organized problem solver, detail oriented, proficient in Word, Multi-line phone, Leadership, Customer Service.

Front Desk Associate Family Chiropractic Wellness Center Richland, WA 1/23 - 5/24 Made, rescheduled and canceled appointments using ChiroTouch Answered phones to make appts, take payments and onboard new patients Checked patients in and out for their appointments Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change

Kept track of accounts and ran daily reports to double-check totals HR Specialist Hutchbug Solutions Richland, WA 4/21 - 12/22 Hired representatives to fill shifts as an opening came available Conducted interviews and orientations

Maintained files on each employee

Approved or denied time off requests

Filed various paperwork

Settled disputes between employees

Worked with software such as Gusto, Screenshot Monitor and Bitrix24 Posted job openings on Wizehire as they come available Fired employees as needed

Customer Service Representative Northwest Anesthesia Seminars Pasco, WA 2/21 - 7/21 Operated computer using Word

Filed reservations and cancellations for seminars

Audited hotel reservations

Office Manager Tri City Terrace Senior Apartments Kennewick, WA 4/06 - 7/06 Showed vacant apartments and highlighted all property offers Received rent checks and made nightly deposits

Operated computer using MS Word while answering a multi-line phone Found creative and fun ways to advertise the Tri City Senior Apartments Office Assistant Westpark Christian Academy Yakima, WA 5/04 - 5/05 Maintained transcript files for each student to properly evaluate the progress made throughout the school year Customized and distributed newsletters to parents to advertise upcoming events Handled cash and checks as parents made payments on their children’s tuition Guided tours of the school for prospective students on a weekly basis References upon request

PROFESSIONAL SUMMARY

WORK HISTORY

ADDITIONAL INFORMATION

Contact this candidate