Customer Service Representative

KIARA S. SOLOMON

**** ********* **. ***, **. ****3 · 678-***-****

***********@******.***

Professional Customer Service Representative seeking opportunity to provide efficient Call Center, Clerical, and Office Assistant support with an organization that I’m able to be an asset and able to apply and acquire additional knowledge and skills.

EXPERIENCE

MARCH 2022 – CURRENT

SR. CLIENT CARE, MANHEIM/ COX AUTOMOTIVE

Provides customer services to constituents with Title and purchase inquiry. Provides clerical support and Data Entry to upper-level personnel. Manage dispatch calls; manage email log; create transportation orders and quotes. Marketing and Promotion; works closely with dealers; put out run list and manage inbound / outbound calls. ONBOARDING AMBASSADOR, MANHEIM/COX AUTOMOTIVE

Creates awareness and welcomes new hire by providing them information about Cox’s product, services, and policy. Operates in the capacity as the face of the company for the new hire. Escort new hires on tours and prepares them for their new work environment. CREW LEADER, MANHEIM/COX AUTOMOTIVE

Lead and manage a crew of 6-10 people while driving and operating a van; provide directives to crew to prepare and stage vehicles for sale. Takes and transport inventory vehicles to assigned lot.

FEBRUARY 2021– MARCH 2022

CUSTOMER SERVICE REP, NEED IT NOW

Manage two inhouse accounts, inventory of furniture; managed inbound / outbound calls; filing, manage emails and other clerical duties. Dispatched and provided customer service to constitutes inquiry about order status; billing inquiry; and scheduling of delivery date and time. OCTOBER 2018– FEBRUARY 2021

QUAD/ CUSTOMER RELATIONS, MANHEIM/ COX AUTOMOTIVE

Responsible for assigned area ensuring all vehicles in area are accounted for and scanned to proper destination and ready for vehicle sale date. MARCH 2012 – SEPTEMBER 2018

MASTER COSMETOLOGIST / THRIVE HAIR SALON & BOUTIQUE Specialized in providing shampoo, styling, coloring, chemical-based services to a clientele. Additionally, braided, mold, and educated on healthy hair technique. 2

EDUCATION

Academic Qualifications

• Atlanta Technical College {Cosmetology} 01.2015 -08.2017

• Lithonia High School – Open Campus, Lithonia, GA 08. 2003-05.2008

• Project Achieve - G.E.D awarded 05.2012-11.2012

Skills

Self-driven~ Highly Motivated ~Pays Attention to Details ~Empathetic ~Analytical thinker

~Problem Analysis ~Organized ~ Effective Listener

REFERENCES

Available Upon Request

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