Social Media Assistant Manager

Courtney M. Levinson

Austin, Texas, ***** • 512-***-**** • ********.********@*****.***

Experience

Studio Three April 2023 – Current

Assistant Manager

Elevating member experience by ensuring personalized service and support within the studio.

Directing and optimizing daily operations by assigning tasks to staff, enhancing team efficiency.

Maintaining operational efficiency by providing shift leads with thorough and up-to-date club information.

Boosting membership sales by leveraging member inquiries or concerns into growth opportunities.

Leading onboarding and training programs to effectively integrate new hires, equipping them with the skills and knowledge needed for a successful start.

Partnering with upper-level management to refine and elevate the onboarding experience for new and first-time members, ensuring a welcoming and informative introduction to the studio.

Coordinating with external vendors to plan and execute successful studio events, enhancing community engagement and brand presence.

Maui Jim Sunglasses June 2021 – March 2023

Account Management Key Accounts

Managed key relationships with major accounts and regional directors, ensuring effective account cultivation and maintenance.

Achieved a 25% year-over-year growth in the Dallas and Austin markets, overseeing more than 200 key accounts in both areas combined, conducting quarterly visits to enhance customer relations, training, merchandising, and inventory management.

Build, maintain and organize sales pipeline focusing on potential opportunities.

Cultivated and maintained strong relationships with brand executives and high-level stakeholders ensuring long-term partnerships.

Collaborated with the Corporate Gift department to organize, plan, and manage events of various scales, from small gatherings to large corporate events.

Represented the brand as an ambassador at prominent corporate and international events, including major golf tournaments, the CMA Awards, NFL pre-game events, and other festivals.

Worked with personal branding and social media marketing to help guide our brands through social media and online engagement.

Planned and executed branding events for key accounts to boost sales and raise brand awareness among new customers.

Nordstrom August 2017 – May 2021

Pacesetter Sales Associate

Consistently ranked in the top 2% of sales within the store, earning the Pacesetter Sales Award and the Customer Service All-Star Award in both 2018, 2019 and 2020.

Specialized in Sunglasses and Fine Jewelry, leveraging product knowledge to drive sales.

Tracked and increased monthly sales figures through strategic merchandising and event planning. Collaborated with men’s and women’s fine apparel departments to create cross-promotion opportunities with eyewear.

Fostered strong customer relationships, enhancing brand loyalty and boosting customer engagement.

Assisted customers with locating merchandise, placing orders, tracking shipments, and handling returns as needed.

Provided personalized product recommendations based on customer preferences and past purchases.

Coordinated with the inventory team to ensure product availability and timely restocking.

Trained new team members on customer service best practices and company policies.

Utilized CRM software, HubSpot and Salesforce, to document and track customer interactions, ensuring a seamless customer experience.

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