Customer Service Agent

Angelica Alvarez ********.***********@*****.***

915-***-****

EXPERIENCE

GC Services, El Paso — Customer service agent

August 8 2018 - PRESENT

Assist customers with their concerns on the amounts they had to pay for their electric bills. Provided them with dates that they had to make a payment for their services not to be interrupted and dates for their following payments when they made an arrangement or extension. When customer called to say had no power verified the reason if it was due to non payment or outages in their areas.

Alorica, El Paso—Customer service agent

MAY 2018 - JULY 2018

Assist customers with complaints, payments, and reconnects with their cable provider..

Aerotek, Las Vegas, Nv Location — Package handler

-June 2017

Worked at a warehouse distribution center, that assisted restaurants with orders.

EDUCATION

Thomas Jefferson High School, EL Paso — Diploma

August 1996 - May 1999

REFERENCES

Jose Arenivas 915-***-****

Michelle Camarillo 915-***-****

Salvador Del Rio 915-***-****

SKILLS

Mulit-task

Team player,

Knowledge of windows,

Excel,

Can type quickly,

Good attention to detail

Concerns from customers,

Good problem solver,

Work indepedently

LANGUAGES

English/ Spanish

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