Customer Service Strategic Communications

Makai D. Gamble

*** ********* *****, ***. ***, West Columbia, SC 29169, 803-***-****; ************@*****.***

Education

Neumann University Strategic Communications Major, Philosophy Minor

Aston, Pennsylvania

Graduated May 2019

Bachelor's Degree in Strategic Communications & Philosophy

Employment History

Internal Revenue Service Tax Examiner Philadelphia Pennsylvania

September 2020 to January 2024

Provide assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researching pertinent tax data through internal computer systems, accounting records, telephone contact, IRS officials or other agencies

Take corrective actions to close a case, such as adjusting taxpayer's account, recomputing tax liability, and preparing manual refunds; researched and closed hundreds of various tax payer cases

Refer possible violations of tax law or cases requiring examination determinations or legal determinations of the tax code.

Provide customer service by phone to tax payers including collecting financials, assist with removing liens from tax payer records and assist revenue officers with account information and contact information for needed managers.

Waffle House Server. Cayce, SC

. July 2023 to Dec 2023

Ensured total customer satisfaction and provided friendly, courteous and efficient services.

Greeted customers professionally while taking orders, writing up and effectively totaling orders.

Provided the Grill Operator with customers orders, picked orders up from the kitchen and delivered orders timely.

Performed side work such as refilling salt and pepper shakers, sugar, napkins and condiments. Ensured all areas were clean and kept in an orderly fashion.

FedEx Package Handler Philadelphia Pennsylvania

October 2019 – October 2020

Moving and Storing materials and products and assisting with unloading trucks

Managing Inventory control procedures and cycle counting to ensure the safe handling of parcels and packages

Loading thousands of heavy packages on the conveyor belt or on delivery trucks

The Justice Juanita Center for Criminal Justice Lead Judicial Intern Coordinator Philadelphia, Pennsylvania

May 2018- September 2018

Observed Treatment Court criminal cases in Municipal Court of Philadelphia

Helped exam Civil Division jurisdiction over civil claims negligence contract and equity actions

Aided Family Division matters divorce, paternity, custody, child support and domestic violence

Staples Certified Tech/Cashier Philadelphia, Pennsylvania

June 2016 - September 2016

Provided exceptional customer service, which included processing accurate and efficient sale and return transactions

Maintained an inspired selling culture in the technology department

Engaged customers on sales floor, informing them of the product assortments, and carrier plans offered as well as tech services available

PMC Property Management Group Office Clerk Philadelphia, Pennsylvania

February 2015 – August 2015

Updated spread sheets for tracking rental activities

Acted as a runner, which included cashing checks and going on bank runs.

Edited memos with Microsoft office (Word, PowerPoint, Excel, etc.)

Filed customer reports, made copies, and scanned various documents

Professional Skills

Communicate extremely clear and concise to others, including personal and professional parties

Advanced capabilities with technology, leadership, problem-solving, decision making, and Public Speaking

Hobbies & Interests

Confidently conducted speeches for various size audiences, ranging from 20 students in a classroom to over 300 people within an auditorium. Audiences also included several professionals such as 50 attorneys.

Advanced capabilities with technology, which included building 3 personal computers.

Class representative within the student government in High School

Resident Life Representative within the student government in College

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