Customer Service Front Desk
Resume:
Shanna Jackson
Cincinnati, OH *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Clerk
Over-the-Rhine Community Housing-Cincinnati, OH
November 2023 to Present
My duties are to monitor the security cameras and answer the phone lines. Dietary Aide
Yona Solutions-Cincinnati, OH
September 2023 to Present
My responsibilities are to serve Breakfast, Lunch and Dinner for an Assisted Living Facility. I take orders and clean the dining area as well as the kitchen.
Ima (House Mother)
Materfilius-Cincinnati, OH
July 2022 to October 2022
At MaterFilius I handled the day-to-day operations of the house. Creating food menu’s, cleaning, clerical. I was in charge of making sure the house ran smoothly. Program Lead
Boys & Girls Clubs of America-Cincinnati, OH
October 2021 to July 2022
While at BGCGC I was in charge of a class that consisted of 5th-6th graders. I helped them with homework as well creating and implementing my own educational program. I created weekly lesson plans in accordance to the BGC requirements.
Security Guard
NSG INC.-Cincinnati, OH
March 2021 to March 2021
While working for NSG my responsibilities were to patrol the Grounds of the Hamilton County Justice Center. I also greeted visitors as they entered the building. Bakery Clerk
Meijer-Cincinnati, OH
April 2012 to February 2017
My duties at Meijer’s included baking, cleaning of the bakery as well as cake decorating. Office Assistant
Directory Distributing Associates-Cincinnati, OH
May 2000 to June 2007
My job description was Answering Phones, Data-Entry, supervising the off-loaders, dispatching routes. Custodian/Janitor
Professional Maintenance-Cincinnati, OH
October 2001 to November 2004
While at P.M my duties were to clean office buildings, sweeping, mopping, taking out the trash and cleaning restrooms
Education
GED in General Studies
C.I.C.A - Cincinnati, OH
May 1996 to July 1996
Skills
• Conflict management
• Security
• Typing
• Cake decorating
• Baking
• Dispatching
• Catering
• Food Preparation
• Supervising Experience
• Cooking
• Clerical Experience
• Food Safety
• Front desk
• Clerical experience
• Typing
• Cash handling
• Windows
• Hotel experience
• Customer service
• Commercial cleaning
• Custodial experience
• Childcare
• Supervising experience
• Communication skills
• Hospitality
• POS
• Leadership
• Cash register
• Microsoft Office
• Microsoft Excel
• Organizational skills
• Computer skills
• Microsoft Word
• Medical terminology
Assessments
Cooking skills: Basic food preparation — Proficient July 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Customer focus & orientation — Proficient
December 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Completed
December 2022
Identifying and resolving common customer issues
Full results: Completed
Work motivation — Proficient
March 2023
Level of motivation and discipline applied toward work Full results: Proficient
Cleaner fit — Proficient
January 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Front desk agent (hotel) — Proficient
January 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Teamwork: Interpersonal skills — Proficient
August 2023
Responding to challenging team situations at work
Full results: Proficient
Attention to detail — Proficient
August 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Security guard skills — Proficient
December 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Early childhood development — Proficient
April 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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