Technical Support Customer Service
Resume:
Jesse Aranda
An Expert in the design, installation, management, equipment testing, and the commissioning of HVAC Controls and Building Automation Systems.
Round Rock, Texas
**********@*****.***
https://www.linkedin.com/in/jesse-aranda-2b10a6294/
EXPERIENCE
Heat Transfer Solutions: BAS Senior Technician/Field Operation Lead
July 2021- May 2024
BAS design and interpretation of project drawings to BAS Submittals
Identify/Resolve BAS equipment installation issues/compatibility between: HVAC, Mechanical, Electrical, Life Safety, Building Network and Structural Systems
Subcontractor Management: Project site walk/submittal review, project schedules, material handoff and mobilization, incorporate installation process’ and safety regulation/procedures
BAS Onsite/Remote Technical Support for: BAS Customer Service Requests, HTS - Service Technicians, HTS Sales Team, HTS Project Owners and Customer Warranty Phase
Attend project meetings with the General Contractor and other tradesmen
Generate system databases with Niagara/Tridium Software Tools
Perform project safety assessment and attend safety orientations/meetings
Ensure project milestones are met and implement HTS Workmanship
Identify and Generate Change Orders and Request for Information Documents
Johnson Controls Incorporated: System Designer II
August 2012 - July 2021
2012 - 2018 Controls Service Technician
On call Service Request
Identify mechanical failures
Provide resolutions based on trend/alarm data
Troubleshoot network communication faults
Service controls on: central plant chillers, cooling towers, condensing/chilled water pumps, by-pass valves, Boilers, Heat Exchangers, Roof Top Units Etc…
2018 - 2020 System Technician - Projects Team
Worked with our installation subcontractors: material handling, scheduling, mobilization etc..
Ensured proper cabling for the project application ex: 18/3 shielded plenum for BacNet etc….
Control cable for the proper equipment control ex: Analog 0-10 vdc shielded or Binary 24vac maintained
Equipment DDC downloads, startup and checkouts, generate reports
Front end database downloads to system servers (Virtual and Actual Blades on racks)
Generate, test and download graphical interface of building equipment and integrated systems, representing live views
Build alarm extensions on equipment data points: Non-critical to Critical priority levels with system notifications via email, text, and phone call
Implement team safety standards and OSHA Regulations
Instruct customer training on the BAS Frontend Interface on how to: operate, override, adjust/manipulate, identify issues, navigate through the systems equipment, generate data logs of critical points
Customer support throughout the warranty phase after the project completion
2020 - 2021 System Designer
Design and Deliver BAS Control System Submittal Packages for Major Projects Div.
Write control sequence of operations based on MEP drawings and ensure that it meets the engineered application
Commission equipment controller programs to ensure SOO is implemented and meets all regulations ex: life safety sequences for equipment response state
Design graphical interface for the building HVAC and Integrated Systems Ex: Stairwell Pressurization Fans, Fire Alarm Devices etc..
Write, test and deliver software programs for field equipment controllers, network servers and integrated controllers using virtual data points to accommodate event created by mechanical failures
Provide technical support for our field technicians and customer building engineers
AC&R Services: Field Operation Supervisor
2009 - 2012
2009 - 2011 HVAC Mechanic (Apprentice to Level III)
Learned AC troubleshooting on HVAC units 2-50 Tons
Executed service requests on multi/single zone units
Identify cause, generate resolution reports on split and rooftop units
Generate customer reports with material ordering and detailed procedures
2011 - 2012 HVAC Mechanic (Field Technician Supervisor)
Assign, schedule and expedite customer service request to our techs
Create field reports and resolution plans to our service techs
Provide technical support to our techs and relay reports to our national accounts team
Sales support on unit applications, install procedures, startup and operation checkout documentation
Implement team safety standards and OSHA Regulations
Purcell Electric Incorporated: Team Leader (Commercial Projects Division)
2004 – 2008
Residential Apprentice Electrician
Manage and operate company truck to provide electrical installations
Installed electrical systems on custom homes of 200 AMP or less
Interpret electrical drawings to our installation team and provide support
Terminate electrical panel circuitry and implement all national electrical code and safety guidelines
Generate project reports to the general contractor and PEI Supervisors
Manage material and inventory
Attend continuing education classes and upkeep with Texas Licensing
Perform panel hot checkouts and identify any design circuit overloads or improper supply voltages
Implement team safety standards and OSHA Regulations
EDUCATION
Everest Institute: Austin, Texas - HVAC & R Universal Technician Certification 2008 - 2009
Attended and completed the 15 month training courses to receive the Universal Tech Certification
Completed the OSHA 10 Requirements to receive my OSHA Card
Completed the EPA requirements to handle refrigerants associated with HVAC and Refrigeration Systems
Durham I.S.D: Huntsville, Texas - GED 2003
SKILLS
Customer expectation specialist
Submittal/Asbuild Design
Equipment DDC
Programming
Graphics Generation: GGT, Visio, BlueBeam, Niagara
Data Analyst: Alarms, Preventative Maintenance, Ai Quality and Equipment Trending
Generate System Databases
Server to controller, downloading and uploading
Identifying System faults
RS845, Bacnet RS232
Wireless Communications
Network cabling procedures
System Integration Specialist
Functional testing with 3rd party agencies
Forsee System failures
Stairwell Pressurization systems: Exhaust, Supply and outside air isolation
LANGUAGES
English
Spanish
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