Customer Service Representative
Resume:
SHARON L MITCHELL
SKILLS
Customer Service
Active Listening
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Call center experience
Computer Proficiency
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
WORK HISTORY
November 2023 - April 2024
Customer Service Representative (Remote) Accenture, Atlanta,GA January 2015 - November 2023
Console Officer/Customer Service Representative Walden Security, Atlanta, GA
July 2001 - April 2014
School Safety Agent New York City Police Department, New York, NY Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Answered 20-25 telephone calls per day promptly to avoid on-hold wait times.
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• Updated account information to maintain customer records. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Enhanced communication efficiency by monitoring and managing console operations for fast-paced environment.
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Contributed to safe working environment through vigilant monitoring of security systems and adherence to established protocols.
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Maintained accurate records, contributing to efficient data retrieval and resource allocation.
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Collaborated with team members to optimize workflow and enhance overall productivity.
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Managed approximately 30-35 incoming customers inquiries and calls per day
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Established strong relationships with local law enforcement agencies for increased collaboration on safety initiatives.
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Participated in ongoing professional development opportunities related to school safety matters, staying informed about industry trends and best practices relevant to role responsibilities.
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Enhanced school safety by conducting thorough security checks and monitoring student activities.
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Provided support during emergency situations, ensuring timely response and effective communication among all parties involved.
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EDUCATION
CONTACT
Lithonia, GA 30038
**********@*****.***
Bold Profile
May 1987
Associate of Arts Liberal Arts And General Studies College of New Rochelle, The, New Rochelle, NY
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