Customer Service It Support
Resume:
Alondra Escobedo
**** ********* ***** ********, ** 77505
*************@*****.***
Education
AUGUST 2021 - PRESENT
University of St. Thomas, Location - Bilingual Generalist Education EC-6 Experience
SEPTEMBER 2017 - MAY 2018
Children at Risk, 2900 Wesleyan st #400, Houston, Tx, 77027 - Receptionist
● Warmly welcomed around 10-15 people per shift, collected their information and directed them to the person they were looking for.
● I managed around 2-3 phone lines and facilitated around 10 phone calls with clients and staff.
● Provided excellent customer service with a friendly and helpful attitude. SEPTEMBER 2018 - MAY 2021
CenterPoint Energy, 1111 Louisiana Street - IT Department
● I maintained a clean and organized, professional working environment and personal work space.
● Helped with important projects with the teams in the IT Department.
● Provided administrative support via their IT systems and Microsoft Excel. ● Assisted in helping build laptops as well as learn more about how to do them ● Helped with copying and shredding papers around the office.
AUGUST 2021 - MAY 2022
Crowe, In 9 Greenway Plaza - IT Department
● Input information from the records on to Excel Spreadsheets.
● Worked on a project looking for different softwares that can help our Teams run smoother.
● Manually set up computer systems and helped with their IT support desk as I prompted staff on how to fix their computer systems.
AUGUST 2021 - MAY 2022
Rainbow, 12200 Gulf Fwy, Houston, TX - Sales Associate
● Greet new and returning customers as well as being a helpful and truthful person with them
● I am their Bilingual Interpreter
● Assist in organizing and cleaning the store in order for a smoother business day. Languages
Spanish and English- Fluent
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