Customer Service Data Entry

TIGIST TILAHUN

**** **** ****** ** ******** MD

484-***-**** *********@*****.**

PROFESSIONAL PROFILE

Accomplished professional that brings vast amounts of customer service experience to the workplace. Acknowledged for excellent communication and organizational skills with the ability to work with a wide variety of customers and adapt to their needs.

EDUCATION

May 2019

Lehigh Carbon Community College, Schnecksville, PA

Associate in Applied Science: Accounting

March 2011

North Hampton community college, Northampton, PA

Certificate CNA

March 2024

HNL Lab Medicene, Allentown, PA

Phlebotomy Certificate

SKILLS

• Strong analytical skill set including: problem solving, and detailed oriented

• Exceptional communication skills

• Excellent customer service skis

• Suited to a fast paced work environment

• Demonstrated leadership skills

EMPLOYMENT HISTORY

.

March 2011 - August 2024

Lehigh Valley Health Network, Allentown, PA

Certified Nursing Assistant and Phlebotomist

• Answer patient call signals to determine patients' needs

• Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising

• Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff

• Feed patients or assist patients to eat or drink

• Record vital signs as directed by medical or nursing staff

• locate and pierce a vein to draw blood

• Document patient progress through Electronic Medical Record

• perform data entry to maintain patients records

• prepare patients for procedures, draw blood and send blood samples to a lab for testing

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