Management

PERCIVAL OUTLAND, JR.

Philadelphia, PA 267-***-**** ********@*****.***

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Performance Analysis

Operational Leadership

Budget Controls

P&L Responsibility

Training and Development

Customer Relationship Management

Productivity Performance

Leadership Development

Workflow Director, 05/2022 - Current

Wells Fargo

Perform moderately complex operations duties in support of service center or department environment Collect data and prepare related operational reports Furnish information while safeguarding sensitive and proprietary info to prevent any possible breach in data

Provide guidance and coaching to all levels of associates to achieve operational excellence Mitigate business risks by working closely with staff members and assessing performance. Oversee operations and provide corrective feedback to achieve daily and long-term goals Associate Operations Processor, 10/2021 - 05/2022

Wells Fargo

Performed general clerical operations tasks that are routine in nature Received, logged, batched, and distributed work; filed, photocopied, and answered phones Prepared and distributed incoming and outgoing mail Received direction from supervisor and escalated questions and issues to more experienced roles PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Branch Manager, 02/2019 - 02/2021

Citizens Bank

Grew revenue through loans, deposits, investments, and other banking products Analyzed balances and sales trends to predict future performance and ensure progress Used service reports and sales results to predict future production and to motivate team Coached and developed staff by offering constructive feedback and taking interest in their career growth Elevated branch customer survey scores to over 90% Coached staff on company procedures, policies, expectations, and initiated corrective actions Participated and facilitated in weekly managers' conference call to share best practices/strategies Retail Relationship Banker, 02/2017 - 02/2019

Citizens Bank

Analyzed customer requirements and recommended appropriate solutions Facilitated sales referrals to service partners if required Ensured optimal utilization of all marketing resources to expand client base Performed regular one-on-one interaction with all customers while uncovering additional needs Helped clients make informed decisions about their financial future. Program Director, 04/2012 - 08/2016

Boys & Girls Club of Philadelphia

Planned and managed overall Club programs

Provided leadership and direction to youth development professionals Met established schedules/deadlines while maintaining confidentiality in all assignments Coordinated program services and cooperative learning activities Evaluated programs, services, and activities to ensure safety, quality in programs, and site appearance Developed and recommended policies and procedures for programs Center Manager, 06/2006 - 01/2012

America's Cash Express

Marketed all financial services through cross selling Established and maintained excellent customer service Ensured maximized sales and profitability

Managed and calculated risk

Handled and balanced cash inventory, deliveries, and re-deposits while balancing center inventory Mitigated business risks by working closely with employees and assessing performance Negotiated price and service with customers and vendors to decrease expenses and increase profit. Bachelor of Science: Business Administration and Marketing Chestnut Hill College - Philadelphia, PA

Summa cum laude {3.97 GPA}

EDUCATION

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