Customer Service Data Entry

CINDI LAFFERTY

**** ************ **** *********, ** 40511 856-***-**** **************@*****.*** MANAGEMENT PROFESSIONAL

As a dedicated and knowledgeable professional with more than 30 years experience in operational and financial management, I seek to bring my skills and abilities to add value to your company

Strong leader with experience hiring, training and coaching teams of staff.

Excel at managing daily business operations, including key decision making and resolving issues.

Outstanding customer service and interpersonal skills.

Experience handling budgets, payroll and other financial duties.

Consistent record of meeting or exceeding sales forecasts and profit goals.

Adept at driving sales through strategic merchandising and marketing efforts.

Superior organizational and time management skills, able to effectively multi-task.

Self-motivated and highly adaptable with a great work ethic. PROFESSIONAL EXPERIENCE

AMAZON — Lexington, KY

C-Rets Processor, Feb 2023 - Present

Process physical items

Data Entry

EPSTEPP'S FRIENDLY SHELL

Store Manager, Oct 2016 – May 2022

Oversee daily activities of convenience store, resolving issues and ensuring smooth operations.

Supervise staff, delivering training and performance feedback.

Monitor inventory and order new supplies as needed.

Interact directly with customers, answering questions and providing excellent service.

Operate cash register and process customer payments. BRINKS — Lexington, KY

Teller, 2013 – Nov. 2017

Assisted customers with account requests, including cashing checks, making withdrawals and processing deposits.

Delivered outstanding service, answering inquiries and attending to customers’ needs.

Cross-promoted bank products and directed customers to new services.

Maintained accurate records of banking actions and adhered to all security measures. MEIJER— Lexington, KY

Pricing Associate, 2012 – 2013

Organized merchandise, shelved stock and tracked inventory.

Ensured accuracy of prices on store signage, markdowns and registers.

Successfully drove sales and increased profits through strategic pricing and marketing efforts. INTEGRITY STAFFING SOLUTIONS — Lexington, KY

Warehouse Associate, 2010 – 2011

Expertly operated scanner to pull warehouse item and fulfill online Amazon orders.

Sorted and shelved items for purchasing with accuracy and efficiency.

Completed all assigned duties in a timely manner to optimize warehouse operations. PAYLESS SHOE SOURCE — KY and New Jersey

Manager, 1995 – 2010

Directed day-to-day store operations, including finances and opening and closing duties. NAME Phone: Phone ■ Page 2

Hired, trained and supervised personnel, executing performance reviews and disciplinary actions.

Organized employee schedules according to payroll regulations and workload needs.

Developed and implemented innovative store displays and promotional initiatives.

Consistently met or exceeded project sales forecasts and customer service goals.

Managed administrative paperwork, completed management reports and conducted audits. EDUCATION & TRAINING

Management Seminars, Payless Shoe Source, New Jersey and Kentucky

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