Application Support Executive

VASANTH SELVAM

Application Support Executive

**/**** - *******

**/**** - **/****

**/**** - **/****

**/**** - **/****

Master of Computer Applications

University of Madras

M.C.A (Distance Education)

Bachelor of Computer Applications

Agurchand Manmull Jain College

B.C.A

Mobile: +91-917*******

E-mail: *************@*****.***

LinkedIn: LinkedIn Vasanth-Selvam

Git Repo: GitRepo Vasanth-Selvam

Location: Chennai, India.

Application Support Executive,

SixSigma Soft Solutions Pvt. Ltd.

Provided first-level technical support for Windows, Linux, and MacOS users across EMEA and APAC regions.

Monitored and managed networks, servers, and endpoints using PRTG, New Relic, and McAfee Endpoint Security.

Troubleshot VPN and network connectivity issues for remote users via CITRIX and Cisco AnyConnect.

Conducted backend database queries and resolved internal token failures and card-related issues using SQL Server Management Studio.

Managed incidents and resolved UI/UX and business issues across multiple websites using JIRA Service Desk, adhering to SLAs.

Collaborated with teams for product updates and issue resolutions, leveraging Microsoft Dynamics AX2012 and SAP ECC6 for data troubleshooting. Conducted quality assurance for website and ERP applications through automated and manual testing via Jenkins.

Trainee System Admin (Intern),

PreludeSys India Private Limited

Learned to handle BSOD issues of laptops.

System peripheral troubleshooting, IT Asset Management & Report. Provisioning of laptops with sufficient specifications as per the organization's standards. Software Installation: Docker, VS code.

A meticulous team player looking to learn and utilize technical knowledge and skillset to contribute an edge to the company along with progressive career growth. Proficient in problem-solving, User support, and collaborating with cross- functional teams to deliver timely solutions. Strong technical foundation in monitoring tools, VPN, networking, and ERP systems with a passion for security and continuous learning. 1 / 2

S U M M A R Y

E D U C A T I O N

E X P E R I E N C E

06/2017 - 03/2019 Physics, Chemistry, Mathematics & Computer Science Shri M. B. Jain Hr. Sec. School

Grade: 10th, 11th, & 12th

English

Hindi

Tamil

08/2024 -

07/2024 -

11/2021 -

07/2021 -

01/2020 -

Fluent

Basic

Native

Microsoft Certified: Azure Fundamentals

Microsoft

The Git & GitHub Boot Camp

Udemy

Senior Grade Typewriting English

Government of Tamil Nadu Department of Technical Education Google IT Support

Coursera

Hardware Networking

Tamil Nadu Advanced Technical Training Institute

2 / 2

S K I L L S

L A N G U A G E S

C E R T I F I C A T I O N S

H O B B I E S

Surfing Internet

Reading short stories

Gadget craze

Badminton &

P E R S O N A L I N F O R M A T I O N

Legal Name: Vasanth S

D.O.B: 01/12/2001

Nationality: Indian

Gender: Male

Communication Address: #20, Samba Sivan street, Ashok Nagar, Chennai - 600 083, Tamil Nadu, India. Technical Support & Troubleshooting: Experience in providing remote support for Windows, MacOS, and Linux environments. Expertise in network troubleshooting, VPN management (CITRIX / Cisco AnyConnect), and incident resolution for global users

(EMEA & APAC).

Server & Application Monitoring: Proficient with PRTG, New Relic, and McAfee Endpoint Security for monitoring and threat management.

Customer Service & Communication: Strong background in customer-facing roles, including email, phone, and chat support, with excellent communication and interpersonal skills. ERP & Database Management: Hands-on experience with Microsoft Dynamics AX2012, Dynamo DB-SQL, SAP ECC6, and SQL Server Management Studio for managing user profiles, troubleshooting, and conducting back-end database queries. Ticket Management & Documentation: Skilled in incident management using Atlassian JIRA, documenting customer issues, and maintaining accurate records, Ticket closure at peak time: 57 Help-Desk Tickets in 3 Days. Quality Assurance & Testing: Conduct automated/manual sanity tests using Jenkins and maintain product quality standards through proactive testing.

Security & Compliance: Knowledge of security tools and technologies, including McAfee Endpoint Security and experience monitoring and addressing security threats.

Contact this candidate