Customer Support Service

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www.linkedin.com/in/jocelyn-

pierre-890165318 (LinkedIn)

Top Skills

Customer Service Management

Customer Support

Operations Management

Jocelyn Pierre

Team Lead

East Orange, New Jersey, United States

Summary

Versatile professional with diverse experience in delivery coordination, receiving management and customer support. Strong communication, organizational and problem-solving skills, with the ability to work effectively in a team and adapt quickly to new situations.

Experience

Blue Haven

Team Lead

September 2019 - March 2024 (4 years 7 months)

Saint-Marc, Artibonite Department, Haiti

Supervision of receiving and warehouse management operations. Coordination of deliveries and ensuring punctual arrival of products to customers.

Maintenance of effective communication with team members to optimize operations.

Contribution to improving delivery efficiency and customer satisfaction. GM Multi Services

Customer Service Coordinator

September 2015 - March 2019 (3 years 7 months)

Saint-Marc, Artibonite Department, Haiti

Providing guidance and assistance to customers in a telecommunications center.

Managing front desk operations, including customer inquiries and reservations. Improving customer satisfaction through effective communication and organization.

Education

UPBAS

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2022 - January 2023)

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