Patient Care Customer Service
Resume:
Work History
Jiorgiana
Bernadeau
Contact
Address
West Palm Beach, United
States, 33409
Phone
**************@*****.**
m
Skills
First aid and safety
Care plan assessment
Community integration
Patient care
State regulations knowledge
Medication Administration
Maintenance and Repair
Training and Development
Dependable and
Responsible
Multitasking Abilities
First Aid/CPR
Teamwork and
Collaboration
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Home Health Aide
Charmed Life Home Care, Delray Beach, FL
Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Traveled to clients' homes to complete healthcare
services and promote continuity of care.
Provided transportation and appointments
management.
Supervised daily activities and provided assistance to staff.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall
wellness.
Completed entries in log books, journals and care
plans to accurately document and report patient
progress.
Completed medical and program reports and
maintained records following clinic standard
operating procedures.
Assisted disabled clients to support independence
and well-being.
Reported unusual or urgent circumstances in
patients' condition or environment immediately to
nurse supervisor.
2018-07 -
Current
Progress documentation
Languages
Creole, French and English
Coordinated daily medicine schedules and
administration to help clients address symptoms and enhance quality of life.
Developed rapport to create safe and trusting
environment for care.
Assisted patients with dressing, grooming and
feeding needs, helping to overcome and adapt to
mobility restrictions.
Helped clients with managed home care, ensuring
efficacy of care by monitoring health status.
Transported clients for medical and personal
outings.
Delivered top-notch care for children with
developmental disabilities, acquired illnesses or
injuries.
Housekeeping Supervisor
Jiorgiana, Boca Raton, FL
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily
requirements.
Increased employee performance through effective
supervision and training.
Trained and mentored all new personnel to
maximize quality of service and performance.
Completed schedules, shift reports and other
business documentation.
Created and implemented training programs to
enhance employee performance.
Worked with front desk to respond promptly to all
guest requests.
Placed orders for housekeeping supplies and guest
toiletries.
Introduced new operational programs like incentives to increase company loyalty and reduce employee
turnover.
Maintained controls over expenses and inventory for optimal budget tracking.
Evaluated employee performance and developed
improvement plans.
Communicated repair needs to maintenance staff.
Completed financial tasks by estimating costs and
2015-11 -
2020-07
Education
Certifications
preparing and managing budgets.
GED : English-as-a-Second-Language
Education
Delray Full Service Adult Education - Delray Beach, FL 2017-05 -
2019-11
2018-07 CHHA - Certified Home Health Aide
2021-02 Certified nursing assistant
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