Customer Service Security Officer

Keri L. Brannan

**** * **** ** *** *** Phone: 602-***-****

Phoenix, AZ 85032 Email: keribrannan @ gmail.com

SUMMARY

Experienced in a corporate financial customer service career with a track record of outstanding

performance and ability to manage projects to completion with quality results. Detail oriented,

results driven, responsible, and organized. Work well independently or as a productive team

member with exceptional problem-solving skills and ability to manage multiple tasks

simultaneously. Proficient in Spanish. Computer proficient using Microsoft Office, Financial

Services Desktop, Teller Express, and CVS Software Platform.

WORK EXPERIENCE HIGHLIGHTS

Site Supervisor & Security Officer in Charge, Securitas, Scottsdale, Arizona (2017-Current)

Lead Officers and Ensure Post Orders are followed; file reports. Coach and Train Officers and

personnel. Submission of payroll and personnel information to Corporate as designated.

Caregiver for Adults with Special Needs, Arion, Scottsdale, Arizona (2015-2017)

Seizure prevention; medication dispensing; behavioral and speech therapy. Respite Care,

Habilitation, and Development of Daily Activities of Living. Increase independence in

individuals and offer support services including improving communication, learning adaptive

skills, independent living, and other goals set by the support team.

Teller/TCD Officer, JP Morgan Chase, Scottsdale, Arizona (2011-2012)

Leading global financial service firm with $2.3 trillion in assets.

Handle financial transactions efficiently and accurately. Provide exceptional customer service

and anticipate client needs. Monitor and sustain detailed inventory and balance in cash drawer

and TCDs (Branch Cash Dispensers). Deliver scripts for the purpose of referrals while

maintaining outstanding communication. Partner with bankers to ensure client access to experts

in order to assist with specialized financial needs.

Pharmacy Technician/Cashier, CVS Pharmacy, Scottsdale, Arizona (2007-2011)

Business orientated pharmacy with $98.7 billion in revenue, $3.7 billion in net income, and $6.4

billion in operating income in 2009.

Analyze and translate pharmaceutical prescription documentation ensuring scripts conform to

stringent guidelines established to protect CVS Pharmacy from fraud and litigation.

Review client profile and contact via telephone in order to advise most beneficial mode of

service for individual needs; deliver information to address and overcome objections or concerns.

Process and fulfill patient orders with accuracy while communicating with insurance agents in

order to ensure adequate coverage. Execute quality control and evaluate client history to measure

appropriate plan details.

Past Work Experience includes employment at a call center responsible for taking inbound

calls and making outbound calls related to setting up specialty medical orders.

EDUCATION

Scottsdale Community College and Paradise Valley Community College.

Relevant classes include Keyboard Mastery and Business Documentation, Human Relations in

Business, Communication, and Spanish.

Contact this candidate