Security Officer Customer Service

ROBERT STORELLA

Quincy, MA *****

****************@*****.***

617-***-****

I lost my job with IDX systems because the company was sold to G.E. And everything was out sourced and I was laid off. Jobs were had to get in mass.,so I decided to move to ARUBA I had two boats and a house that I rented rooms,things where going great until caved hit the island,you could leave but no one could come in so business stop, so I hand no choice,back to Quincy sold my boats and house. Accomplishments picking up and moving to ARUBA staying there for 13 years and starting a new business one year I rented my house for a year and came back to Quincy I got a job selling car at express way toyota in boston mass. Work Experience

Laborer

City Of Quincy City Hall, Furnace Brook Golf Course-Quincy, MA May 2023 to November 2023

· At Golf Course

· Worked alongside team to accomplish work goals according to schedule

· Loaded, unloaded, and moved material to and from storage and production areas

· Understood and followed verbal and written instructions to complete work correctly

· Maintained organized and clean work areas at all times on job sites

· Prepared job sites by removing debris and setting up materials and tools

· Performed general housekeeping and cleaning tasks

· Organized materials, tools, and equipment to supply team members

· Utilized construction tools and machinery to effectively complete job site projects. ARUBA

March 2009 to January 2023

· Boat Rental in ARUBA

· Scheduled customer appointments and rearranged individual time slots to meet demand

· Educated customers on products to maximize benefits

· Processed payments, entering sales in register for prompt customer service. IDX systems-Boston, MA

January 2003 to January 2009

· Tech

· Installed and configured new devices and system components

· Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces

· Responded to service requests during and after business hours. Security Officer

Copley Place In House Security-Boston, MA

March 1994 to January 2003

· Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority

· Conducted regular patrols of key areas to spot and control security concerns

· Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences

· Checked identification of persons entering and exiting facility to eliminate unauthorized visitors

· Acted quickly during emergency situations to reduce opportunity for damage and injury

· Reported suspicious activities and persons to law enforcement

· Checked and verified photo identification prior to granting facility access. Security Officer

Marina Bay-Quincy, MA

January 1989 to February 1994

· Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority

· Conducted regular patrols of key areas to spot and control security concerns

· Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences

· Checked identification of persons entering and exiting facility to eliminate unauthorized visitors

· Acted quickly during emergency situations to reduce opportunity for damage and injury

· Reported suspicious activities and persons to law enforcement

· Checked and verified photo identification prior to granting facility access

· Patrolled and monitored premises in company vehicle, on bicycle, and by foot

· Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds

· Oversaw daily monitoring and patrolled buildings, grounds, and work sites

· Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Education

High School Diploma

Quincy High School - Quincy, MA

June 1987 to June 1987

Skills

• Fertilizer Application

• Site Condition Assessment

• Chemical Mixing

• Material Handling

• Safe Vehicle Operation

• Landscaping

• Equipment Operation

• Truck Loading and Unloading

• Equipment Maintenance

• Job Site Safety

• Surveillance

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