Customer Service Agent

Janeen Roscoe

************@*****.*** 303-***-**** Centennial, CO

SUMMARY

Seeking Customer Service Agent role with 9 years of professional experience. Currently excelling at Chewy.com, adept in resolving customer issues and enhancing service processes. Proven track record in administrative excellence and effective communication across previous roles.

WORK EXPERIENCE

Chewy.com

Customer Care Professional Sep 2022 - Present

• Address customer complaints and concerns using effective communication strategies to ensure a positive experience.

• Collaborate with team members and management to improve transaction processes and operational efficiency.

• Maintain detailed records of customer interactions, ensuring clear documentation and proactive follow-up when necessary.

Confidential Law Firm

Bankruptcy Paralegal Jan 2018 - Jan 2022

• Managed comprehensive administrative tasks, ensuring the maintenance of detailed and organized filing systems to support legal operations.

• Produced a wide range of accurate legal documents, including contracts and trial preparations, emphasizing attention to detail and thoroughness.

• Utilized software tools such as MS Office Suite, Best Case, Adobe, and LexisNexis to enhance efficiency in legal document creation and research activities.

A&A Roofing LLC

Office Manager Jan 2015 - Jan 2018

• Streamlined the filing system to enhance information accuracy and accessibility.

• Supported Human Resources with payroll processing and distribution, ensuring timely and accurate employee payments.

• Provided a hospitable and efficient reception service, directing visitors and managing incoming communications.

• Enhanced interdepartmental communication by preparing and distributing key documents and reports. EDUCATION

Bryant & Stratton College

Associates Degree, Paralegal

Jan 2022

CERTIFICATIONS

Colorado Notary

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