Customer Service Supply Chain

Steven Munoz

**** * ***** *** ******** AZ ***** 602-***-**** *********@*******.***

Objective

Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Meticulous and excellent at juggling multiple tasks and working under pressure.

Skills

Skilled in supervision and problem solving

Resourceful and reliable

Extensive knowledge of SAP software

Detail oriented

Inventory management

Warehouse safety and security

Supply chain management and equipment inspection

Adept at prioritizing and managing deadlines

Excellent communications skills

TRAINING

·Successfully trained employees in warehouse protocols, systems and policies and procedures while focusing on minimizing errors and generating superior results.

Experience

Foreman/Driver

Lopez Lawn Service October 2010 to August 2015

Field crew working Foreman directed crew with a scheduled maintenance route

Scheduled and assigned daily tasks to crew and ensure tasks are completed to customers' expectations

Monitored sites and provided recommendations for improvement to the Supervisor

Oversee and maintained safe working conditions, conducted safety tail-gate meetings, ensured proper personal protective equipment is being used, correct equipment techniques and road side safety adherence

Provided excellent service (e.g., accurate, complete, and timely) to clients, work-site partners, and company staff in a courteous and efficient manner

Shift Supervisor

Summit Electric Supplies August 2015 to January 2019

Responsible for operational excellence, lead process improvement, and ensuring customer order accuracy and on time delivery

Responsible for the overall direction and evaluation of warehouse associates to include: training associates; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems

Ensure warehouse operational requirements are achieved by scheduling and assigning associates to complete tasks and following up on work results

Assist other warehouse/driver associates with preparing orders for shipment as necessary

Package and ship Summit products as necessary

Receive products on daily basis to replenish inventory

Understand product capabilities, warranties, usages and challenges to further educate and serve customers

Ensure warehouse and respective outside areas are neat and clean at all times

Shift Lead

Border States January 2019 to Present

Float; includes pulling conduit, processing UPS orders and wire cutting

Responsible for the overall direction and evaluation of warehouse associates to include: training associates; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems

Responsible for operational excellence, lead process improvement, and ensuring customer order accuracy and on time delivery

Ensure warehouse operational requirements are achieved by scheduling and assigning associates to complete tasks and following up on work results

Assist other warehouse/driver associates with preparing orders for shipment as necessary

Package and ship Summit products as necessary

Receive products on daily basis to replenish inventory

Understand product capabilities, warranties, usages and challenges to further educate and serve customers

Ensure warehouse and respective outside areas are neat and clean at all times

References

Jesse Lopez 623-***-****

Christa Kelley 623-***-****

John Monticalvo 602-***-****

Education

High School Diploma 2007

West View High School

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