Customer Service Specialist
Resume:
Michelle Kokoszka
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EXPERIENCE
O'reilly Auto, Escondido — Retail Service Specialist August 2021 - PRESENT
Customer Service and sales processing, maintaining the company’s level of related sales items, management level of inventory maintenance, authorizing and processing returns and warranties, handling all procedures for opening and closing a store, including alarm and safe code, keys to the store, processing all of the daily manager paperwork, verifying and processing the daily and bank deposits, opening new commercial accounts, processing commercial sales and payments, delegating tasks, checking in the daily stock load and processing any discrepancies as needed.
Oreilly Auto, Escondido — Hub Supervisor
February 2016 - August 2021
Oversaw all the hub drivers, created the Hub routes and made changes if needed, pulled all of the parts for the stores and outgoing DC runs, taught all the new drivers, processed all the credits for the stores, maintained timely communication with the stores for any delays, checked in, labeled and contacted retail customers who ordered parts as they came in, created the schedule for all the hub and commercial drivers plus the merchandisers and commercial sales specialist, ordered all store supplies, ordered and maintained all supplies for Cruis’n Grand, worked the Cruis’n Grand booth every other Friday for 6 yrs, learned how to process the manger daily paperwork as a result I took care of processing the “ordered Items” on a daily basis. I have taken care of the cycle counts for the store. Company, Location — Hub Driver
July 2015 - February 2016
Paid attention to detail when verifying the manifest and invoices, accuracy when loading and delivering the parts to the other stores, customer service to the other stores, helping to pull parts as needed, helping to check in and sort the DC delivery when needed, kept a good driving record.
AWARDS
Rock the call Award for 100%
evaluation
2 Rock the Lot Awards
For Customer Service
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