Administrative Assistant Customer Service

Sean Witt

Administrative Assistant Profile

********@*****.*** • 847-***-****

Evanston, IL 60201

Dynamic and highly efficient professional seeking to leverage experience in sales, administration, and leadership support. Strong communicator with ability to enhance customer experience, develop professional relationships, and collaborate with various departments to meet business objectives. Organized individual which demonstrates problem solving skills, effective oral and written communication, and proven ability to prioritize tasks in fast paced environment.

Areas of Expertise

Customer Service

Office Administration

Interpersonal Communication

Retail Sales

Inventory Control

Guest Management

Strategic Planning

Conflict Resolution

Relationship Building

Professional Experience

Boston Consulting Group, Chicago, IL 2023 - 2024

Office Assistant

Assisted in the day to day activities of one of the Largest offices in Chicago with providing personal and professional support for members of the consulting and IT teams.

Jacadi Paris, Greenwich, CT 2021 - 2022

Sales Associate

Gave customers a Word Class shopping experience at an upscale clothing boutique located on the busiest and most high-end streets on the east coast. Was able to achieve and surpass monthly sales goals for every month worked while maintaining and building customer relationships.

21st Century Kids, Chicago, IL 2019 – 2020

Teacher

Taught students as full class, in smalls groups, and one-on-one. Managed class of 32 students between grades K to 8. Determined educational needs and planned lessons according to curriculum. Evaluated scholars’ performances and tracked development. Discussed progress with parents, other teachers, and counsellors. Obtained classroom materials, prepared classroom for lessons, and maintained safe and nurturing classroom setting.

●Played key role in development of after school programs including Robotics, Coding, Chess, and Creative Design.

●Contributed to stimulating environment in order to promote development.

Uber, Chicago, IL 2016 – 2019

Driver

Collected and transported clients to requested destinations. Processed payments and issued change and receipts. Mapped out directions ahead of time and utilized navigation apps to determine best routes. Assisted clients with loading and unloading luggage, answered clients’ questions about area, and offered information on local places of interest. Ensured interior and exterior of car remained clean, scheduled regular car services, and reported any issues to management.

●Delivered outstanding guest service which enhanced customer experience.

●Maintained average rating of 4.9 out of 5.

Fred’s Camp, Chicago, IL 2018

Camp Leader

Collaborated with counselors to plan various camp activities. Encouraged and inspired campers, oversaw and instructed groups, and managed conflict resolution. Ensured campers learn in safe, fun, and stimulating environment. Liaised with other camp leaders and completed administrative duties.

●Developed relationships with campers through positive interpersonal communication.

●Successfully led group of 12 year old boys over summer camp.

DICK’S Sporting Goods, Chicago, IL 2017

Sales Associate (Team Sports)

Greeted shoppers, operated cash register, handled cash and card payments, and issued change, receipts, and refunds. Answered queries, resolved complaints, and maintained positive customer relations. Managed stock, replenished shelves, organized displays, and assisted with merchandising. Ensured work environment was kept neat and clean.

●Gained expert skills on sharpening skates. Secured return business by providing outstanding customer service.

●Utilized effective sales techniques to increase revenue.

Education

BA in History, 2016

North Park University, Chicago, IL

High School Diploma, 2009

Evanston Township High School, Evanston, IL

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