Telecommunications Manager & supervisor over 24 years experience

Kim John

***** **** ****** ****

Richmond Texas *7407

Phone: 713-***-****

***********@*****.***

OBJECTIVE

To obtain a leadership role where I can help employees maintain and grow within the company. Where I can demonstrate my experience, learn from their experiences, grow professionally and contribute to the company’s principles and growth.

SUMMARY OF SKILLS

● Good exposure to installation procedures for television cable networking and internet broadband

● Able to install all products for DirecTV, Comcast and Time Warner communication companies

● Strong knowledge of digital and analog phone systems for residential and commercial properties

● Knowledge of installing and service of security systems and door operated systems

● Experience in home and business networking, IT and technical support

● In depth knowledge of cable machinery operation and maintenance procedures

● Able to operate all Macintosh and Windows based computers (98, NT, ME, XP and Vista)

● Proficient in Microsoft Office programs (Word, Power Point, Excel and Outlook)

● Strong ability to assign, supervise and review the work of subordinate personnel

● Able to supervise and manage 25 or more employees

● Excellent communication and interpersonal skills

● Certified in all Comcast Business Service Advance Products (BVE, PRI, Q2Q, MDTA & DSAN Installation)

EMPLOYMENT HISTORY

Comtech & Home Security Supervisor 03/2019 – 11/1/2023 Comcast Cable Corporation 08/2018 – 03/2019

CCT5 Advance Comcast Business Tech

Comcast Cable Corporation 2013 – 08/2018

CCT4 Advance Comcast Business

Install/troubleshoot all Comcast products and services Including PRI, BVE, DSAN, MDTA & Q2Q

Comcast Cable – Houston Texas 2011- 2013

CCT3 Residential Technician

Install/troubleshoot all Comcast products and services Gem Communication – Chicago, Illinois 2005- 2011

Senior Field Operation Supervisor

● Responsible for managing all daily field operations and workload among workers

● Overseeing quality control teams in the Chicago and Wisconsin area

● Prepare request for labor, materials and supplies necessary to maintenance and operations activities

● Approve and log weekly time for office workers, dispatchers, field technicians, warehouse staff and other supervisors

Chicago Data Communication – Chicago, Illinois 2004-2005 Technician Supervisor

● Ensure all technicians are accounted for daily and in proper uniform

● Distribute daily work assignments and equipment

● Inspect all work vehicles daily for equipment and cleanliness

● Evaluate and grade all technicians base on job performance duties off site Chicago Data Communication – Chicago, Illinois 1999-2004 Installation Technician

● Installed and maintained electronic communication equipment from telephones, cable televisions and computer modems

● Answered customers inquiries and explained the cost and how to operate cable service

● Explained beforehand to customer where equipment and lines would be located within and outside their home

● Completed work within the quality control specifications neatly and satisfactory

● Concluded customer account information and collected all required fees EDUCATION

Certificates

Exploring leadership August 2018

Digital and IP Based Telephone Installation

Home and Commercial Networking

Coax and Cat 3, 5 and 6 Cable Install

Satellite Systems and Head End Install

Diploma

Saint David Catholic Secondary School

St. David Grenada W.I

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