Service Representative Guest
Resume:
Xx Val_KirbyThompson_Resu...
PROFESSIONAL SUMMARY
Energetic successful at motivating and building positive team
dynamics to accomplish aggressive goals. Dedicated to open,
communicative culture where employees feel empowered to
contribute to company’s success. Organized and dependable
candidate successful at managing multiple priorities with a positive
attitude willingness to take on added responsibilities to meet team
goals Results-driven professional focused on delivering exceptional
support for customer needs. Successfully manages concerns and
resolves conflicts to maximize customer satisfaction. Offers strong
background in customer relations and communication.
Knowledgeable Guest Service Representative experienced in busy
hotel settings. Driven and dedicated with focus on delivering
exemplary service. Skilled multi-tasker successful at meeting
performance objectives and helping team members.
SKILLS WORK HISTORY
Quality assurance understanding Houston Rockets Arena - Guest Service Representative
Schedule Management Houston, TX + 10/2004 - Current
Portiontcontrol * Greeted visitors and customers upon arrival, offered assistance and
answered questions to build rapport and retention
Inventory management * Some key responsibilities for those giving tours include;
Employee training memorizing the tours script and dealing with individual
Production records personalities, having a deep understanding of the facility and the
. sports team/team that use it
Hiring standard * Primary contact for club level patrons, suite owners, and VIP event
Customer Service guests
Computer Skills * Often time's pagers or PDAs are given to staff and transmit in text
form all announcements made.
Guest accommodations
Detail Oriented Harris County Food Service Correctional - Supervisor
Houston, TX + 11/2022 - 11/2023
* Employees are coached and counseled to ensure that each work
process is carried out in accordance with company policies
* Investigated equipment failures using a variety of troubleshooting
EDUCATION
Prairie View A&M University
rn techniques
NU Acoe * Supervised kitchen staff to make sure they were adhering to
Bachelor of Science: Child Policies and Procedures.
Development/ nutrition
FBISD Child Nutrition - Assistant Manager
Sugar Land, TX + 04/2022 - 01/2023
* I'm in charge of stock rotation and control to keep the kitchen and
larder well stocked
* Devised procedures for more accurately tracking food costs,
resulting in monthly food waste savings of $[Amount]
* Sanitized food preparation areas, grills, and equipment to avoid
cross-contamination from raw foods
* I'm making dishes for people who have special dietary or cultural
requirements
* Made food according to recipes, portioning, cooking, and waste
management guidelines.
Harris County Food Service Correctional - Supervisor
Houston, TX + 10/2019 - 03/2021
* Investigated equipment failures using a variety of troubleshooting
techniques
* Used my strong leadership and problem-solving abilities to keep
the team running smoothly and organize workflows to meet any
daily demand
* Oversaw a staff of [Number] people and oversaw a budget of
$[Amount] per year
* Supervised kitchen staff to make sure they were adhering to
Policies and Procedures
* Monitored equipment efficiency, double-checked materials
supplies, and coordinated manpower requirements to meet
expected demand.
Fort Bend Health & Human Services DepartmentCOVID -19 - Data
Entry Specialist
Sugar Land, TX + 07/2020 - 12/2020
* Completed data entry tasks quickly and accurately
* I'm keeping the information private
* Verified and logged deadlines in response to daily inquiries and
requests
* Ran data checks to see if there were any errors
* Managed documents by organizing forms, making photocopies,
filing records, preparing correspondence, and creating reports.
Texas Agricultural Extension Service - County Extension Agent
Galveston, TX +» 09/2000 - 05/2002
* Had an excellent attendance record and was always on time for
work
* BLT Mission: We provide research and evidence-based nutrition,
e to empower individuals, families,
‘ive changes for healthier lives
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