Customer Service Rep

Eugenia Perkins

Cell Phone 917-***-**** Email: ************@*****.***

Professional Summary

Dedicated and results-oriented canvasser with extensive experience in voter registration and grassroots outreach. Proven success in engaging diverse communities, enhancing voter participation, and supporting progressive initiatives. Skilled in leadership, data collection, and communication, with a strong background in political campaigns and advocacy. EDUCATION

Interboro Institute, New York, NY

Associate of Occupational Studies (A.O.S.) in Legal Assistance, December 1993 Certified Nursing Assistant (CNA)

January 2007

WORK EXPERIENCE

Field Canvasser

The Outreach Team, Hempstead, NY

June 2024 – Present

● Conducted canvassing to promote voter registration across Nassau County, engaging with thousands of residents.

● Educated community members on voter registration processes, deadlines, and the importance of civic participation.

● Collected feedback and recorded data to assess outreach effectiveness and provide insights for campaign adjustments.

● Distributed informational materials and answered questions to help individuals complete their voter registration. Video Repair Representative

Charter Communications, New York, NY

May 2022 – June 2024

● Troubleshot and resolved video service issues for customers, including technical problems with equipment.

● Handled billing inquiries and processed adjustments to ensure accurate charges.

● Provided technical support for cable, internet, and video equipment, including installation and maintenance. Reservationist

Global Contact Services, Long Island City, NY

April 2019 – August 2021

● Assisted clients in booking trips and managing travel needs.

● Facilitated vehicle location services through the company app.

● Addressed client inquiries and resolved issues with exceptional service. Recruiter/Telephone Interviewer

I.C. International Corp., Hicksville, NY

November 2017 – June 2018

● Recruited CEOs to participate in online research studies.

● Conducted B2B surveys with business owners to gather data.

● Maintained a compliant working environment by adhering to regulations. Telephone Interviewer

Opinion Access Corp., Long Island City, NY

May 2010 – December 2017

● Conducted business surveys to gather insights from owners.

● Assisted in training new employees for smooth onboarding.

● Ensured a safe working environment by following company policies. SKILLS

Staff Retention; Management Staff Training; Budget Analysis; Customer Service; Retail/Food Service; Communication

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