Data Entry Customer Service

Yashemeteria Phillips

************@*****.*** 713-***-**** Houston, TX

Summary

Dedicated professional with over 10 years of experience in customer service roles seeking a work from home customer care position. Excelled in patient engagement and resolution of customer issues using CRM platforms like Salesforce. Proven track record in enhancing customer satisfaction and managing communications efficiently. Work Experience

Altus Ace

Patient Engagement Specialist Houston, TX Sep 2022 - Apr 2024

• Facilitated patient communication by coordinating appointment scheduling and responding to service inquiries, acting as a key point of contact with healthcare providers.

• Addressed and resolved customer complaints, maintaining a commitment to patient satisfaction and service excellence.

• Verified insurance policy compliance and promoted appointment attendance through diligent follow-through procedures.

• Managed patient records and communications using CRM platforms, including Salesforce, Athena, and Health Edge, ensuring accuracy and efficiency.

Hinduju Global Solutions

Customer Service Representative Houston, TX Jan 2020 - Aug 2022

• Addressed customer inquiries and resolved issues with professionalism, ensuring efficient call management for both inbound and outbound interactions.

• Enhanced customer satisfaction by ensuring prompt responses across communication channels and confirming order accuracy.

• Guided customers through the loan application process, offering detailed assistance and instructions for clarity and comprehension.

• Maintained customer accounts, orchestrating payment plans and account updates in compliance with service level agreements, leveraging CRM systems for data accuracy.

Dillards

Assistant Store Manager Houston, TX Oct 2018 - Nov 2019

• Elevated customer loyalty and retention by resolving complaints and issues, ensuring a high level of customer satisfaction.

• Exceeded sales targets through strategic analysis of trends and performance data, which informed the development and execution of targeted action plans.

• Improved store operations by optimizing inventory management, resulting in enhanced stock availability and reduced shrinkage, while also refining staff scheduling to align with peak business demands. Education

Elsik High School

High School Diploma Houston, Texas Dec 2009

Houston Community College

HealthCare Administration

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