Information Technology Office Administrator
Resume:
SILPA MARTINEZ
**************@*******.*****.***
OBJECTIVE
Seeking a full-time opportunity to apply my research, analytical, and business skills to grow professionally within the Computer Information Technology field.
EDUCATION
William Paterson University of New Jersey, Wayne, NJ Graduation Date: 2023
Major: Bachelor of Science in Computer Information System Graduation Date: 2023
Minor: Accounting and Business Graduation Date: 2023
High School Diploma Paterson NJ John F Kennedy 1991-1995
RELEVANT COURSEWORK
Java
Accounting / Taxation
Computer Information Systems
Business Management
Business Finance
Computer Science 1 & 2
Computer Gaming
WORK EXPERIENCE
Nobel Financial Inc/NobelBiz Office Administrator 2019 - 2021
• In charge of ordering merchandise and supplies for the sales team and arranging the shipments to them in a timely manner.
• Support the company by creating or ordering marketing materials and assisting with requests to help the team accomplish their duties in support of clients.
• Order and ship money processing equipment for agent locations to support the sales team.
• Assist the IT team in ordering computer equipment for the US team and configuring it for new hires, or replacement equipment when the current employees require it.
• Troubleshoot IT equipment in the office when issues occur to get them fixed and ordering parts for them when required.
• Assist the collection department with deposits and investigating issues with payments.
• In charge of Termination agreement with our partners and providers.
• Created a daily ledger for the collections department to track client payments.
• AML – BSA transactions monitor which include monthly, quarterly, and annual transactions report to monitor transactions submitted that requires for customer to be identify and report the findings for further actions in order to maintain compliance. Also Perform OFAC monitoring which requires to clear possible match of individual or business names.
PayPal (Formerly Softgate Systems Inc.) Payment Research Analyst 2009 – 2018 Computer Support (Softgate Systems Inc.) Technical Support R 2011–2013
• Interacted with customers to resolve billing disputes and provide timely resolution.
• Recovered over $98,000 after researching and monitoring billing transactions, detecting fraudulent activity. and generated the reports of discoveries.
• Researched when and where customer refunds were issued or determine if a refund was owed to avoid issuing multiple refunds to the same customer.
• Generated daily reports for open and closed cases, providing analytics for the number of pending and resolved customer dispute cases.
• Assisted company billers to research customer payment disputes to acquire all required details for customer resolution.
• Acquired payments history to ensure transactions were submitted and posted to customer accounts and generated reports.
Bridan Medical Supply Inc Medical Reimbursement Specialist 2018 – 2018
• Billing and Coding – Complete invoices making sure code submitted is correct and fees charge.
• Medical Insurance Funds Collection – Follow up with medical insurance pertain any pending or future reimbursements.
• Customer’s insurance data information – Verifying all information provided by the customer is accurate by requesting the necessary documentation /information before submitting any request to any medical insurance.
• Follow up with customer on their request as well as medical insurance company.
Legal and Compliance Analyst Payment Investigation Specialist 2013 - 2015
• Conducted specialized reviews, investigations, and complex data analysis to detect suspected money laundering and terrorist financing. Monitored high risk transactions from agents or customers requesting daily transaction limit increases to verify legal transactions.
• Trained billing processing agents to adhere to AML-BSA anti-money laundering procedures and receive required details when processing customer bill payments to avoid transaction delays.
• Assisted billing agents with requests that were made by banking institutions or the IRS to provide them information requested for transactions made within specific time periods.
• Screened billing agents, customers, and processing agencies against OFAC list to ensure compliance and identify blocked or suspended payees or processors; reported any matches found on the list.
• Generated quarterly reports for new enlisted bill processing agents and agencies and those that were cancelled according to state regulations.
• Submitted business state registration for new and renewing processing agents and agencies to process billing transactions under the company license I designated states.
• Filed Suspicious Activity Reports (SAR) for customers refusing to identify themselves.
LEADERSHIP EXPERIENCE
Took charge in formalizing the business process at Bridan Medical Service. The process was related to getting insurance approvals, ordering medical equipment, following-up with vendors. Trained staff members on the formalized processes to establish consistency in the workflow. The primary benefit gained was a consistent workflow which increased revenues.
While working as a Payment Research analyst with Softgate System Inc, I was able to recover over $98,000 related to a fraud made by one of our agents. Due to my previous experience within the department, I was assigned to this task as the leader which ended with positive results. My job was to generate the reports, research, monitoring billing transactions, detecting fraudulent activities. If any suspicious of any fraud or money laundering, then a complete report needed to be completed for state reporting.
SKILLS
Project Management Report Generation Customer Service Analytical Research
Risk Management Data Entry Account Reconciliation Organization & Time Management Written & Oral Communication
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