Customer Service Human Resources

VANESSA BUTLER

Hurst TX 817-***-**** ********.***@*****.***

PROFESSIONAL SUMMARY

Seeking a leading education position where my past experiences and propensity to solve problems will be utilized in the development of controls, minimize risk, and increase growth and skills for every individual in the community. I will utilize my experience and exceptional work ethic in an organization that values dedication and results.

STRENGTHS & EXPERTISE

Attention to Detail

Interpersonal relationships

Audit and Compliance

Inclusion & appropriate modification

Behavior Management

IEP & 504 implementation

Exceptional Customer Service

Time & Schedule Management

Intervention – ABC data

Quality work product

Professionalism

Logical and forward-thinking leader

Strong initiative

Critical thinking skills

Ability to direct and lead others

Demonstrated accuracy

Ability to work well in a collaborative team environment

Capable of handling multiple projects concurrently

Cultural competence

Experience working with diverse groups

Communicating effectively at all levels

CPI – NCI trained for 14 years

Operations Management

Data Analysis

Staff Development

Task Delegation

Staff Coordination

Human Resources

Crisis Management

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

01/2023 - Current

Assistant Director

Texas Initiatives Program / K12 Ready - Dallas, TX

Developed protocols for handling confidential information within the organization.

Conducted training sessions on new processes or products for internal staff members.

Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.

Assisted in developing strategic plans to meet organizational goals and objectives.

Established standards of excellence for customer service delivery throughout the organization.

08/2022 - Current

Photographer

Jowdy Photography - Arlington, TX

Deliver quality products within deadlines established by clientele.

Maintain photography equipment including cameras, lenses, lighting gear, tripods.

Develop film, print photos, and make digital copies of existing photos.

Collaborate with art directors, stylists, makeup artists as part of a team effort.

Photographed special events, parties, and portraits.

Rally Day crowd specialist

01/2017 - Current

Special Education PARA Professional, PALS, FACI, Inclusion, Behavior Management

H.E.B. ISD - Bedford, TX

Provides timely and accurate set-up for planned classroom activities.

Assists in planning and implementing curriculum/activities.

Assists in obtaining child observation data.

Performs routine class maintenance tasks

Assists in maintaining inventory of equipment and materials.

Maintain open communication with parents and children, respond to them honestly, and refer to the teacher as appropriate.

Experience at all levels, PPCD through 12.

01/2021 - 11/2021

Data Entry, Customer Care, Financial Planning and Coaching

Mortgage Credit Pro - Rockwall, TX

Reviewed existing policies and procedures related to planning activities and made recommendations for improvement.

Analyzed data from various sources to identify trends and make recommendations for future initiatives.

06/2011 - 03/2017

Mortgage Banking Escalations

JPMorgan Chase - Lewisville, TX

Complete detailed reviews of condominium, cooperative, and planned unit development project documentation received from the Retail and Private Banking channels.

Obtain and review documentation include, but is not limited to, appraisals, budgets, financial statements/1120s, by-laws, Covenants Conditions & Restrictions (CC&Rs), insurance declarations, leasehold agreements, offering plans (& Amendments) and project questionnaires

Accurately analyze data elements and enter key project information into the operations database.

Complete daily audit reviews for the Line of Business.

Consult with internal and external business partners to assist in determining if a project or individual loan requests meet eligible requirements, classifications, and product specifications.

Communicate project status (approval, suspense, denial) to management team and maintain fair lending practices of JPMorgan Chase, while simultaneously executing goals for productivity, quality and customer satisfaction.

Subject matter expert for FHLMC, FNMA and GOVT portfolios

Validate departmental adherence with current Action plans

Complete daily audit reviews for the Line of Business.

Liaison tasked to coordinate efforts to resolve aged accounts, default advances/fees and provide resolution for multiple Line of Business'

Resolve all mortgage escalations.

EDUCATION

07/2024

Business Management

University of Phoenix - Phoenix, AZ

12/2006

Education

Estrella Mountain College - Glendale, AZ

ADDITIONALEDUCATIONEXPERIENCE

2006-2008 HEB ISD PALS - life skills management - para

2006-2014 One Community Church Class Teacher -volunteer

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