Data Entry Customer Service

PATRICIA THOMAS

Euless, TX ***** *************@*****.*** ***********@*****.*** Mobile: 682-***-**** 1 P a g e

Objective: I am seeking a Customer Svc Technician and/or Office Administrative career utilizing my skills listed - Fulltime (No Sales)

*WORKED SECURITY as a Dispatcher during gaps while in Tarrant County College obtaining I.T. Network Support Degree* Work Experience

Income Tax Admin

Thomas Tax & I.T. Solutions Euless, TX

01/2018 to Present

• Professionally Audits and file State & Federal Income Taxes submitted for personal clients and PC repairs Call Center Agent 1

Velera/Co Op Financial Solutions Fort Worth, TX

07/2023 to 08/2024

• Verified CPI, transferred funds, Posted Payments, Filed Fraud, Non-Fraud & L/S Reports for debit & credit card account holders Asst. Technician

CTDI & Assurant Fower Mound & Lewisville, TX

06/2022 to 07/2023

• Cell Phone Repair, assembly/disassembly, removal of CPI, Refurbished, inspecting and Function testing Data Entry Operator II & Lockbox (FURLOUGHED TWICE DUE TO COVID 19) Exela Technologies & Randstad, LLC Irving, TX

10/2020 to 11/ 2021

• Medical Billing, Patient O-Coding, Payment Processing and Posting to and customers account(s)

• Data Entry OP II: Filled Government contracts: Private duty heavy data entry assignment completed Verizon I.T. Support Technician & CSA II

Tel Vista, Inc Dallas, TX

09/2018 to 05/2019

• Troubleshooting connectivity & installation issues; Creating & updating Service tickets with ability to read topographies, etc.

• Processed Payments per inbound calls & chats on Fanatics contract Personal Administrative Assistant (HURRICANE HARVEY DISASTER car drowned) Aggressive Waste Disposal, Inc. Houston, TX

07/2017 to 09/2017

• Customer Service - resolving customer payment discrepancies. Payroll/Timekeeping for the hourly & drivers

• Accounts Receivable - Quick Books Online: CC Reconciliations, Insurance Renewals, Dispatched drivers Administrative Assistant-Security

Cloud & Tricks Skate Shop, Houston, TX

06/2014 to 07/2017

• Data Entry- logging of vehicles, monitoring of parking, Surveillance Camera Ops-CCTV, Filing Lost & Stolen repots Patient Account Auditor & Client services

Med Center Labs, Houston, TX

06/2009 to 07/2013

• Audited Patient’s charts at nursing homes nearby and surrounding cities by queuing labs on requisition forms

• Read M.A.R. Sheets to order labs and performed exits with the Don’s & ADON’s

• Scanned in specimen, spinning, labeling & sorting to the Chemotology and Hematology dpt. Billing Medicaid / Medicare in LabTrak Education

AA Degree in I.T. Support - Networking Tarrant County College Ft. Worth TX Completed - January 2022 AA Degree in Accounting Lone Star College Houston, TX Completed - October 2018 PATRICIA THOMAS

Euless, TX 76039 *************@*****.*** ***********@*****.*** Mobile: 682-***-**** 2 P a g e

Summary of Skills:

Technical Skills:

L1 Customer Service Technician

Cisco, Jabber, Citrix-12/R2,

Windows 386 - R12,

Troubleshooting Hard and Software for iOS & Androids and PC’s Topography reading

TCP/IP, DHCP, TCP

Kahli, Wireshark, Ubuntu.

Assembly & Disassembly of Mobile & PC devices,

Dispatching, CCTV - Surveillance

Office Administration & Software Skills:

Patient Acct Splst & Auditor

Payroll Admin, A/R’s,

ADP, Excel, SharePoint, Sage 300, Oracle, PPL Soft, ProCare, MS Office Suite, AS400, Lockbox Specialist,

Explanation of Benefits O’Coding

Medical Billing using LabTrak Software

Customer Service Agent II Level

Certifications and Licenses:

• Guard Card

• Driver's License

• Springboard & Tier 1 Certification

Software that uses data filled templates to assist Credit Unions troubleshooting and updating customer payments, transfers and posting, including filing fraud and non-fraud disputes, and L/S reports, per Member Services. Assessments:

Customer service — Proficient

July 2024

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

August 2024

Tendency to be dependable, dependable, and accountable at work. Full results: Proficient

Customer focus & orientation — Proficient

July 2024

Responding to customer situations with sensitivity Full results: Proficient

Contact this candidate