Corporate Events Manager
Resume:
SHANNON KOWALCZYK
Casselberry, FL *****
*********@*****.***
Willing to relocate to: Orlando, FL
Work Experience
Corporate Events Manager
In Bloom Florist-Orlando, FL
September 2023 to Present
As the Corporate Events Manager at In Bloom Florist,I am responsible for strategizing and executing high-impact events that consistently achieve the highest sales volume within the company. I lead a talented team in conceptualizing and delivering corporate events that not only showcase our products and services but also drive significant revenue growth. By leveraging innovative event planning strategies and meticulous attention to detail, I ensure each event exceeds client expectations and contributes directly to our bottom line. My role involves cultivating strong client relationships, negotiating contracts, managing budgets, and overseeing all logistical aspects to guarantee flawless execution. I take pride in my ability to deliver exceptional results that demonstrate the power of impactful corporate events in achieving business objectives.
Regional Manager
Hudson’s Furniture Showroom
January 2022 to December 2023
Provide leadership, direction, and guidance to General managers and Visual Teams within the region. Recruit, hire, train, and mentor staff members.
Set performance expectations, conduct performance reviews, and address any performance- related issues.
Monitor and assess the operational performance of each location within the region. Ensure that each showroom is meeting or exceeding sales targets, operational efficiency goals, and customer satisfaction benchmarks.
Coordinate with General managers to implement consistent operational procedures and standards. Develop and implement strategic plans to achieve the company's objectives within the region. Collaborate with senior management to align regional strategies with overall company goals. Identify market trends, opportunities, and potential challenges within the region. Monitor the financial performance of each location, including revenue, expenses, and reporting. Regularly analyze performance metrics and data to assess the effectiveness of operational strategies. Business Owner
SereniTea Apothecary
January 2012 to December 2022
Oversee day-to-day operations of the boutique, ensuring smooth functioning. Develop and implement strategies to achieve sales targets and revenue goals. Monitor and manage expenses, budgets, and financial performance. Recruit, hire, train, and supervise boutique staff members. Set performance expectations, provide guidance, and conduct regular evaluations. Foster a positive and collaborative work environment. Ensure exceptional customer service by training staff to assist and engage customers. Handle customer inquiries, feedback, and complaints in a professional and efficient manner. Build and maintain strong customer relationships to encourage repeat business. Curate and select products to be offered in the boutique, aligning with the store's niche. Manage inventory levels, restock products, and maintain a balanced assortment. Implement inventory control measures to prevent stockouts or overstock situations. Design and maintain an attractive and organized store layout and window displays. Use creativity to showcase products effectively and entice customer interest. Regularly update displays and arrangements to keep the store visually appealing. Develop marketing strategies to increase foot traffic and sales. Utilize social media, online platforms, and traditional advertising to promote the boutique. Plan and execute special events, promotions, and collaborations to attract attention. Establish and maintain a distinct brand identity that reflects the boutique's style and values. Ensure consistency in branding across all communication channels and store elements. Identify opportunities for growth, expansion, or diversification of the boutique's offerings. Research market trends, competitor activities, and customer preferences to stay ahead. Monitor sales performance, analyze trends, and adjust strategies accordingly. REGIONAL MANAGER
EXPERTISE
Utilizing data analysis for informed decision-making Implementing technology solutions like POS and inventory software.Embracing sales strategies. Creating and managing budgets for different store operations. Monitoring and maximizing profit margins.
Controlling operational expenses and cost-cutting measures. Analyzing financial reports and
KPIs to drive growth.
Staying updated on retail industry trends and shifts. Adapting strategies to changing consumer behaviors and preferences. Customer Service
Visual Merchandising
Store Manager
Lilly Pulitzer
January 2008 to December 2009
Brighton Collectibles Store Manager
January 2007 to December 2008
Pottery Barn Co- Manager
Store Manager-District Trainer
Cache’
January 2002 to December 2004
Managed the day-to-day operations of Women’s Clothing Store Hiring, training, scheduling, and supervising store employees. Setting and achieving sales targets, monitoring key performance indicators (KPIs), and implementing strategies to increase revenue.
Managing stock levels, ordering new inventory, and ensuring proper merchandising.Ensuring customers have a positive shopping experience and addressing any customer concerns. Maintaining the store's visual appearance to attract customers and promote products effectively. Managing the store's budget, controlling expenses, and handling financial reports. Ensuring that operational processes are efficient and compliant with company policies. Resolving issues that arise, whether they involve staff, customers, or logistics. Creating training programs and materials that align with company standards and objectives. Facilitated the onboarding process for new hires, ensuring they understand their roles and responsibilities.
Identifying training needs and providing ongoing skill development sessions for employees to improve performance.
Ensured employees had a deep understanding of the products or services the company offers. Assessed employee performance by providing constructive feedback to help them grow in their roles. New Store Design Team Leader
Pottery Barn
January 2001 to December 2002
Co Manager/HR Manager
Banana Republic
January 2000 to December 2001
Store Manager
Gap Kids
January 1995 to December 2000
Education
Bachelor's in Education
Everglades University
2010 to 2012
Skills
• Communication
Team Building
Problem Solving
Creative and Critical Thinking
Analyzing P&L
Team Management
Project Management
Business Development
Strategic Planning
Leadership
Sales and Customer Care
Operational Excellence
English
motivating high-performing teams to achieve exceptional sales, operational, and customer service results. Proven track record of driving revenue growth, increasing profitability, and optimizing operational efficiency across multiple locations. Adept at developing and implementing strategic initiatives that align with company objectives and deliver outstanding customer experiences. Strong analytical and problem-solving skills combined with excellent communication abilities to foster collaboration and ensure consistent achievement of targets. Dedicated to fostering a positive work environment while consistently surpassing goals and expectations.
• Event planning
• Budgeting
• Client services
• Creativity
• Cost management
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