Customer Service Care Assistant

Cipriana Carpenter

Columbia Heights, MN *****

**********************@***********.***

+1-612-***-****

Prefers working: DSP, Cashier, Homemaking

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Personal Care Assistant (PCA)

CustomCARE, LLC.-Bloomington, MN

February 2024 to Present

Help clients organize

Mild cleaning

Dusting

Medication reminders

Homemaking

Brighter Home Health-Minneapolis, MN

November 2023 to Present

I cleaned up my clients apartment.

Clean dishes, bathroom, sweep and mop.

Take trash out,

Café Worker, Cashier

Sam's Club-Fridley, MN

August 2017 to July 2019

Helped customer's pay for items in cafe.

Helped customers with their purchases.

Clean ( sweep, mop, wipe down tables)

Clean machines.

Helped made food.

Telemarketer

Net Corp-Minneapolis, MN

May 2015 to August 2017

Help customers receive cable services.

Close out old accounts, no longer necassary.

Promote new deals with existing customers and new customers.

Dishwasher

Rusty Taco-Mn

April 2016 to June 2017

Helped cleaned dishes for the company.

Cleans tables and bussed .

Mop.

Sales Associate

Goodwill Industries-Coon Rapids, MN

May 2014 to October 2015

Help put items away.

Organize areas in different locations.

Helped customers in looking for items.

Caregiver

No company involved-Richfield, MN

June 2010 to September 2014

I took care of my grandmother when no one else could.

I helped with bathing, cooking, daily outings

Assist with medication prompts

Cleaning, help with cares.

Palliative care

Crew Member

White Castle-Saint Paul, MN

April 2000 to August 2003

Help customers receive order.

Handled register.

Maintainted cleanliness of building.

Receptionist

Jimmy Lee Community Center-Saint Paul, MN

May 2000 to November 2002

Direct clients to appropriate person .

Took notes as needed.

Answer calls related to the JlC.

Cashier

PetSmart-Saint Paul, MN

February 1998 to January 2002

Help customers withv their purchases.

Find products customers needed.

Mop area, clean location

Education

College in Nursing

Saint Paul College - Saint Paul, MN

GED

Skills

• Critical Care Experience

• Customer service

• Cash handling

• Case Management

• Medication Administration

• Crisis Intervention

• Cash register

• English

• Time management

• Microsoft Access

• HIPAA

• Front desk

• Clerical experience

• Sales

• Hospitality

• Caregiving

• Computer skills

• Basic math

• Food industry

• Guest services

• Home & community care

• Assisted living

• Cooking

• Vital signs

• Patient care

• Meal preparation

• Home care

• Group home

• Communication skills

• Cleaning

• Hotel experience

• Medical terminology

• Upselling

• Conflict management

• Phone etiquette

• POS

• Typing

• Driving

• First aid

• Care plans

• Long term care

• Grocery store

• Food service

• Kitchen experience

• Organizational skills

• Food safety

• Customer relationship management

• Working with people with developmental disabilities

• Nutrition

• Budgeting

• Collection management

• Credit analysis

• Microsoft Excel

• Leadership

• Retail math

• Supervising experience

• Childcare

• Windows

• Retail sales

• Experience with children

• CPR

• Food handling

• Nursing

• Working with people with disabilities

• Data collection

• Baking

• Resident's rights

• Restaurant experience

• Microsoft Office

• Sanitation

• Telemarketing

• Salesforce

• Customer service

• Communication skills

• Sales

• Leadership

• Customer service

• Experience with children

• Residential cleaning

• Custodial experience

• Commercial cleaning

Certifications and Licenses

First Aid Certification

Driver's License

October 1996 to October 2025

CPR Certification

Assessments

Work style: Reliability — Proficient

August 2023

Tendency to be reliable, dependable, and act with integrity at work

Full results: Proficient

Security guard skills — Completed

August 2023

Assessing risks, enforcing security standards, and handling complaints

Full results: Completed

Food service: Customer situations — Proficient

September 2023

Identifying and addressing customer needs in a food service setting

Full results: Proficient

Home health aide skills — Proficient

September 2023

Providing care to patients in a home setting

Full results: Proficient

Customer service — Proficient

October 2023

Identifying and resolving common customer issues

Full results: Proficient

Retail customer service — Completed

October 2

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