Bilingual Customer Service Representative

Maria Adams

PROFESSIONAL EXPERIENCE:

Alorica Inc.

Bilingual Customer Experience Representative 05/2022 – 01/2024

Assisted clients of major bank in a busy call center environment

Assisted customers with consumer deposit accounts to include bill pay

Assisted with closing or updating accounts/account types and Wire/ACH transfer of money between personal accounts

Sent request letters for title change/immigration and assisted with Zelle information and transfers

Online/Mobile Application start-up technical support

Emailed client digital self-assist information and submitted complaints.

Handling 50+ inbound calls daily

Measured on KPIs such as call handling time, customer satisfaction score, etc.

GC Services

Bilingual Customer Service Representative 08/2020 – 05/2021

Worked in busy call center environment

Handled 50+ inbound calls daily, measured on several metrics such as call handling time and customer satisfaction

Expedited inbound clients with questions, billing, outages and other details pertaining to their electric utility services.

Temporarily Retired, August 2013-July 2020

West Corporation

Bilingual Credit Customer Service Representative 05/2012 – 07/2013

Worked in busy call center environment

Assisted potential client with submitting pre-approved credit card applications and providing information of approval and amount of credit issued.

RX Bilingual Customer Service Representative 11/2011 – 05/2012

Assisted inbound clients in procuring prescription refills and refill/non-refill questions.

Affiliated Services

Bilingual Customer Service Representative 09/2009 - 12/2010

Worked in busy call center environment

Handled inbound clients by providing assistance in creating and maintaining health care flexible accounts, gym accounts and commuter transit/parking accounts.

EDUCATION:

El Paso Community College: Associate of Arts- Legal Assistant & Business Management, Some College

International Business College: Executive Secretary/Word Processor- Certified

Thomas Jefferson High School- Diploma

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