Service Representative Customer

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Sharonda -Hosey-Customer Servic... v

Chicago, 60624 SHARONDA HOSEY

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312-***-**** CUSTOMER SERVICE REPRESENTATIVE

PROFESSIONAL SUMMARY

Customer Service Representative with 13 years of extensive expertise in resolving customer inquiries and optimizing

service processes. Demonstrates strong problem-solving and team collaboration skills, consistently enhancing client

satisfaction and loyalty. Passionate about leveraging innovative solutions to improve healthcare enrollment and

streamline operations.

EMPLOYMENT HISTORY

Customer Service Representative, Ranstad Staffing, Chicago, IL

+ Resolve customer inquiries efficiently, achieving high satisfaction scores through inbound calls

+ Handle high-volume calls, reducing wait times

+ Assist client enrolling in healthcare plans

* Collaborate with team to streamline processes, enhancing service quality

+ Providing plan and coverage details to healthcare customers

+ Elaborate to healthcare customers about different healthcare plans

+ Resolved customer inquiries promptly, enhancing satisfaction and loyalty. Implemented new service protocols, resulting in

improved response times.

+ Partnered with cross-functional teams to develop innovative solutions for complex healthcare enrollment issues, enhancing

overall service quality.

Call Center Customer Service Representative, Aston Carter, Chicago

+ Managed medication authorizations, ensuring timely approvals for diverse insurance plans.

* Resolved authorization issues, improving patient access to treatments.

+ Collaborated with insurance companies, achieving consistent approval rates and reducing delays.

+ Utilized problem-solving skills to navigate complex insurance requirements, enhancing patient satisfaction.

+ Call customers from different plans and get updated geographic information.

er, Belmont Village, Oak Park

+ Assisted elderly patients with daily activities, ensuring comfort and well-being.

+ Provided companionship, fostering emotional support and reducing isolation.

+ Maintained cleanliness in patient rooms and bathrooms, ensuring a hygienic environment.

+ Administered medication reminders, promoting adherence to prescribed treatments.

+ Assist with feeding

SKILLS

Problem-solving Team collaboration

Process optimization Computer savvy

Phone Etiquette

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Typing

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EDUCATION

High School Diploma, Manley Academy, Chicago

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