Front Desk Office Manager

Renata Lewis

**** ********* *****

Denton, Tx ***05

Mobile Phone: 972-***-****

E-mail: *************@*****.***

WORK EXPERIENCE

Front Office Manager

Marriott International

March 2023-Current

Manage front desk functions, accrual accounting duties, property revenue reporting, guest/group reservations

Guest services/checking guest in and out

Staff scheduling for Front Desk/Bristo and Bar staff

Respond and monitor Guest services portal (GXP), answer guest inquires and respond to surveys

Correspond with Sales Manager regarding banquet dinners, company meetings. Setup/break down banquet venue

Host corporate and special events

Supervise and train Front Desk/Bristo/Bar Supervisor and Staff during shift to ensure guest satisfaction/accurate function of property

Manage and facilitate housekeeping daily reports and room cleaning schedules, Correspond with Engineering on Maintenace issues

Daily property walkthrough and room checks to ensure quality standards

Order items for Bristo, market and bar to ensure cost effectiveness within property revenue

Accounting Customer Service Representative

7-Eleven Corporation

July 2022-March 2023

Address Franchise merchandise disputes within contract timeline

Review store purchase orders, match PO bills for discrepancies

Research payment batch errors and/or adjustments, submit cases to accounting by utilizing Microsoft Office Suites

Correspond with store franchisee to obtain necessary documents for claims

Process store compliance and banking disputes, route cases to appropriate departments

Process 1099 request from employees and Franchisee

Provide root cause analysis and corrective accounting, reconciliation, and payment remittance actions to appropriate internal area, Payroll Account Administrators

Research Interviewer

Nielsen

September 2021-July 2022

Corresponds and interview research study participants by phone

Obtain data for assigned research project.

Collect and codes study information into database/data compilation

Ensure accurate data collection and recording procedures

Analyze and determine dates and times for upcoming studies

Utilize critical thinking skills regarding sample size and predictive data analytics strategies

Technical Support Advocate

Overhead Door Corporation

March 2018-January 2020

Assist customers with ordering parts and supplies

Assist dealers and field technicians with repairs and part replacements

Provided answers to clients by identifying problems, research answers and guiding clients through corrective steps

Identified and escalated priority issues per client specifications

Troubleshooting integrated automation and smart home systems

Register/update devices within database

Process claims and product warranties

Provide technical support to customers through online chat

Administrative Assistant

Childrens Lighthouse Center

April 2015-January 2018

Answer phone calls/marketing calls

Maintain student records, Immunizations etc.

Process daily payments and bank deposits

Summarize financial reports

Account auditing and reconciliation

Process account receivables/Billing and collections

Assist with planning of marketing and school events

EDUCATION

Western Governors University Bachelor's Of Science in Business 2019-2022

Alison Online Diploma in Business Management April 2021

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