Customer Service Claims Adjuster
Resume:
Renee’ Williams
Lancaster, TX 75146
Email: *************@*****.***
OBJECTIVE:
Motivated, diligent professional, eager to apply proven leadership skills for a growing yet stable company that promotes within. Strong work ethic and commitment to ambitious standards of excellence well balanced training and expertise in: EXPERIENCE:
Pilot Catastrophe Services 11/2023 – Present
Claims Adjuster (Total Loss)
- Write estimates for potential total loss.
- Run CCC Valuations for both Release and Owner Retain.
- Settle Claims with Insured’s and negotiate storage fees with Body Shops.
- Deal with Clean and Branded Titles.
- Recognizes and identifies body parts of a vehicle and understands potential property damage.
- Identifies customer needs and works to meet those needs in appropriate customer service calls.
- Determines subrogation or fraud potential and how to manage.
- Manages investigation regarding most aspects of auto claims (coverage, liability and damages) with the exercise of limited discretion.
- Applies basic understanding of insurance policies written by the company, the industry and organizational relationships within the company and department.
- For claims involving injuries, learn how to review, evaluate, and negotiate basic injuries.
- Run Carfax reports for unknown mileage and MVRs. TheBest 07/2022 - 05/2023
Claims Adjuster (Total Loss ECTA/State Farm)
- Reviewed auto claims (Authority $25K) - Customer service inbound/outbound
- Paying out rental and auto claims.
- Review if claim is Total Loss reviewing thresholds in each licensed state.
- Made outbound calls to dealer partners to secure title updates, corrections, or provide necessary title information.
- Perfected & Released Titles.
- Managed a pipeline of titles from 45-90 days delinquent to resolve title delays through dealers, customers, DMVs and or County Clerks.
- Making sure claims are paid within policy limits. Ability to manage claims from initial report to final settlement.
- Experience with salvage bids and negotiation of pricing.
- Experience overseeing auto loss claims including running ACV and making settlement offers. Progress Residential 07/2021 - 07/2022
Disbursement Coordinator
- Customer service inbound/outbound
- Reviewing all files that are authorized to be disbursed within the same workday
- Ensuring all files are set up the previous day prior to disbursement
- Ensuring files has proper funding and is in balance prior to disbursement
- Making sure all supporting documentation is current and matches borrower and property information
MR. COOPER/Nationstar 10/2016 - 05/2021
(Curative Specialist III/Quality Control Specialist)
- Customer service inbound/outbound
- Perform loan level audits, vendor oversights and process creation and oversight - Review and ensure all information is accurate prior to electronically submitting file to HUD
- Ran reports to determine outstanding files for SLA
- Reviewed documents in closing packages for accuracy for submission
- Reviewed title documents to identify title issues Newbold Advisors 07/2014 - 09/2016
(CONTRACTOR)
- Ensured files are audited, shipped and sold
- Sent recorded mortgage documents to different states and counties
- Cured deficiencies, prepared and executed documents for recording
- Received and reviewed post closing packages to conformity EDUCATION:
Wilmer-Hutchins HS (graduated 1989), Court Reporting Institute 1991-1993, El Centro College 2007 SKILLS:
Word, Excel, SharePoint, AS400, PowerPoint, CCC 1, Autosource, Guidewire, NextGen, LexisNexis, MVR, Carfax
LICENSES:
AL, AR, GA, LA, MI, MS, OK, NC, SC, TX
Auto Adjuster Academy Certification- Pilot Catastrophe Services Exeter Finance (Auto Funder II 2/2016-10/2016)
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