Customer Service Warehouse Operations
Resume:
NICHOLAS HARRELL
346-***-**** - ************@*****.*** - WWW: Bold Profile PROFESSIONAL SUMMARY Driven and dependable, excelled at AutoNation Ford by streamlining receiving processes and enhancing warehouse efficiency. Leveraged expertise in warehouse operations and forklift operations, alongside strong attention to detail, to improve shipment accuracy and safety protocols. Demonstrated exceptional teamwork and customer service, significantly contributing to operational success and customer satisfaction.
SKILLS Shipping procedures Warehouse Operations
Packing expertise Order Picking
Product Packaging Shipment Preparation
Shipping and receiving Forklift Operation
Quality Control Stock replenishment
Warehouse Safety Loading and unloading
Time Management Customer Service
Pick lists Dependable and Reliable
Attention to Detail
WORK HISTORY 02/2024 to 08/2024 Order Fulfillment Associate
DeckHouse – Houston, TX
o Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude towards fulfilling daily tasks and supporting team efforts toward shared goals. o Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
o Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
o Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
o Develop strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders. o Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
08/2022 to 11/2023 Receiving Supervisor
AutoNation Ford - Houston, TX
o Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment. o Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
o Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
o Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
o Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
o Provided training to new team members, ensuring quick integration into daily operation and adherence to company policies.
o Oversaw returns processing, ensuring accurate documentation and timely return of damaged or incorrect items to suppliers.
o Prepared incident reports and gathered data when accidents occurred on receiving floor. o Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
06/2015 to 10/2022 Delivery Driver
FedEx Ground - Webster, TX
o Delivered packages to customer doorsteps and business offices. o Completed on-time deliveries by choosing best and most efficient routes. o Improved customer satisfaction by ensuring timely and accurate deliveries of products. o Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
o Operated vehicle safely in highly congested areas with no traffic violations. o Complete rush deliveries on tight timetables to satisfy customer needs. o Maintained upbeat, positive attitude in busy, customer-focused environment. o Loaded truck and properly secured items to prevent damage for deliveries. o Worked scheduled hours required and took all available shifts during holidays and busy periods.
o Enhance delivery efficiency by optimizing routes using GPS navigation and mapping tools. o Verified accuracy of all deliveries against order forms. o Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders. EDUCATION 06/2001 Prairie View A&M University - Prairie View, TX Booker T Washington High School - Houston. TX
High School Diploma
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