Customer Service Representative
Resume:
C
ANDRENA
CALHOUN
***********@*****.**
m
Columbia, SC 29229
SUMMARY
Diplomatic customer serviceprofessional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. SKILLS
● Dsta Entry. Claims
● Complaint Resolution
● Medical Office Experience
● Computer skills (10+ years)
● Microsoft Word (10+ years)
● Microsoft Outlook
● Benefits. Deductible
● CertifiedMedicationTechnician
● Enrollment
EXPERIENCE
Customer Service Representative
Texas
Express Scripts/ Sep 2022 to Oct 2023
● AEP an SEP Enrollments
● VerifyBenefits, Deductibles, Copays
● Prior Authorization ordering meds speaking with Pharmacy
● Also check claims for members.
Customer Service Representative
Oklahoma
AmeriSave Mortgage/ Dec 2021 to Apr 2022
● Checking interest rates for customers connecting them to Loan officers
● Taking Mortgage Payments
Customer Service Representative
Charlotte, NC
T-Mobile/ Oct 2019 to Nov 2021
● Taking Cell phones payments
● Upgrading phones & give details about new deals
Medication Technician /Supervisor
Rock Hill, SC
MORNINGSIDE ASSISTED LIVING/ Apr 2017 to Aug 2019
● Passing out Medications on a Timely base
● Ordering medications using Codes
● Checking an Taking Vitals signs
● Teaching ADLs
Customer Service Representative
Charlotte, NC
Synchrony/ Jan 2016 to Nov 2016
● Take Credit Card Payments and Applications
● Fraud training
● Credit Checks
Customer Service Representative
Charlotte, NC
Connextions Call Center/ Sep 2008 to Dec 2015
● Enrolling AEP an SEP
● VerifyingBenefits
● Calling customers when Pharmacy reports not picking upmedications
● Using codes an PA for medications.Also chey Claims that didn't process. EDUCATION AND TRAINING
CNA/ CertifiedMedicationTechinEmergencyMedicalServices York Technical College Aug 1986
Rock Hill, SC
High school diploma
Rock Hill High School Jun 1985
Rock Hill, SC
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