Shift Supervisor Customer Service

Miguel Gil

Yonkers, NY *****

************@*****.***

+1-914-***-****

Work Experience

Shift Supervisor

Smashburger-White Plains, NY

February 2020 to Present

• Provide direction and feedback to workers during shifts

• Schedule employee shifts and assign duties

• Manage time-off requests and handle last-minute absences

• Train and coach new employees

• Inspect equipment and communicate the need for repairs or replacements to management

• Check cash drawers and prepare bank deposits

• Ensure health and safety standards are followed

• Address customer and employee complaints

• Resolve conflicts between workers

• Foster and maintain a positive work environment

Custodial Worker

New York Child Resource Center-Manhattan, NY

July 2019 to September 2019

Summer Job

• Cleaning and maintaining floors (sweeping, mopping, vacuuming, waxing, stripping, buffing and polishing)

• Scrubbing and sanitizing restroom facilities

• Handling light facility repairs

• Keeping janitor room and closets clean and organized Education

GED

Vive school - Yonkers, NY

September 2022 to June 2023

Skills

• Leadership

• Time management

• Customer service

• Sales

• Communication skills

Certifications and Licenses

ServSafe

November 2022 to November 2027

Food safety

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