Support Technician Customer
Resume:
UGOCHUKWU ARMSTRONG OSSAI
**********@*****.***
EDMONTON, AB T6X 2L7
PROFESSIONAL SUMMARY
Experienced User Support Technician with a proven track record of providing excellent customer support and resolving technical issues in a timely manner. He has strong problem- solving skills and a deep understanding of IT systems and applications. SKILLS
Attention to detail Good communication Task prioritization Computer application Problem solving Recordkeeping Teamwork
Innovative Thinking
Fast learner
Mac OS X Operating systems
Customer care
Networking
EXPERIENCE
Service Desk Technician
I FIX IT Canada, Vaughan, ON, Canada, May 2022 - April 2024
Resolved customer issues in timely manner while complying with company standards.
Worked with management to propose and implement proactive customer service solutions
Collaborated with cross- functional teams and colleagues to accomplish team objective and serve customer needs.
Secured client retention by driving service product benefits,features and recommendation around client's needs..
Performed initial client assessment and analysis to begin research process
Used props and lighting to enhance appearance and visibility of displays.
Created interior displays to promote products in alignment with corporate sales.
Organized store merchandise racks by size, style and color.
Incorporated new design techniques to create innovative displays. Apple sales Specialist
Fintech General merchandise Limited, January 2022 – March 2023
Welcomed customers into the store and helped them with experience Apple’s technology
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction and desired results.
Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Mentored new sales associate to contribute to the store’s positive culture.
Fostered a positive work environment by consistently treating all employees and customers with respect and considerations..
IT Field service Technician
SLOT, Plot 2 cbd Ikeja, Lagos, Nigeria, February 2020- November 2021
Upgraded laptops/desktops. Improving speed and performance.
Installed, configured and set up Pcs in stores for optimal operation and reporting.
Kept customers informed issue resolution progress and provided updated estimated time s of resolution on ongoing basis..
Assisted in technical support process refinement to improve customer service and support.
Supported employees with advanced troubleshooting on helpdesk tickets. EDUCATION
B.sc Entrepreneur and Business Management
National Open University of Nigeria.
LANGUAGE
English
Advanced
TRAININGS CERTIFICATIONS
AND DOCUMENTATION
Valid class 5Q driver license
FIRSTAID/CPR
CSTS2020
WHMIS
Clean driving abstract
Software Technician
REFERENCES
References will be provided upon request.
Contact this candidate