Service Desk Customer
Resume:
Valerie Frierson
Brandy Station Va. 22714
************@*****.***
Seeking an opportunity to join an organization that has a need for an experienced and dedicated employee with an established track record for working well with the public, independently, or in a team setting.
Personal Qualities
Honest and reliable
Independent and self-motivated
Multi-tasked
Cooperative and friendly
Professional Experience
March 2007 – March 2024
Employer: Notified Conferencing Services Farifax Va.
Job Title: IR Event Producer Representative
Duties: Handled Multi-line phone systems, handled intakes for new potential clients, handled confidential client information, introduced, monitored, and completed conference calls remotely for our clients while giving excellent customer service and ensuring all clients expectations were met, responded to IT service desk requests in a timely manner, assisted with service desk tickets to ensure prompt resolution for our clients, trained new hires, and other office duties as assigned.
November 2005 – December 2006
Employer: Plow and Hearth Madison Va.
Job Title: Sales and Service Rep
Duties: Handled multi-line inbound call phone systems, took catalog orders, promoted sales, processed payments on a daily basis, mail distribution, closed inactive accounts, and other office duties as assigned.
Professional skills: Microsoft word, Excel, Zendesk proficient
References available upon request
:
Contact this candidate