Administrative Assistant United States

Yolanda Blue

Newark, NJ ***** Mobile: 551-***-**** Work: 201-***-****

*********.**@*****.***

PROFESSIONAL SUMMARY

Highly skilled Customer Service Representative with over 5 years of experience in remote customer service roles. Proven ability to deliver excellent service in fast-paced environments, handle high-volume inquiries, and efficiently resolve customer issues. Proficient in using CRM tools like Salesforce to manage customer interactions. Strong focus on self-motivation, problem-solving, and adaptability in a remote setting, ensuring customer satisfaction and seamless team collaboration.

WORK EXPERIENCE

Remote Customer Service Representative

Willis Towers Watson — Fayetteville, NC

August 2021 – July 2023

Provided top-tier customer service remotely, managing high volumes of customer inquiries and troubleshooting concerns efficiently.

Used CRM (Salesforce) to log customer interactions, manage follow-ups, and ensure accurate customer data.

Collaborated with remote teams using Slack and Zoom to address complex customer issues in real-time.

Consistently met and exceeded key performance indicators (KPIs) related to customer satisfaction and response times.

Administrative Assistant

Quest Diagnostics — Newark, NJ

January 2016 – January 2019

Managed multi-line phone systems, scheduled appointments, and provided administrative support.

Used CRM systems to track customer requests and maintain accurate records for internal reporting.

Played a key role in onboarding and training new employees, ensuring smooth transitions into administrative roles.

Lunchroom Supervisor

Hudson County School Board — Jersey City, NJ

January 2012 – December 2016

Led and supervised staff, ensuring safe and efficient meal service for students.

Handled inventory and maintained food service operations, ensuring compliance with safety standards.

SKILLS

CRM (Salesforce)

Remote Work Expertise (Slack, Zoom)

High-Volume Call Handling

Problem-Solving and Adaptability

Time Management and Self-Motivation

Customer Satisfaction and Retention

Training and Onboarding

Data Entry and Reporting

EDUCATION

East Orange High School

East Orange, NJ – Graduated: June 1991

High School Diploma

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